CRM Account Manager - Leading Creative Agency up to £38k Our client is an award-winning integrated creative agency with an impressive roster of big clients and a strong culture.
Due to immense growth, the agency are looking to hire a new Account Manager (or an experienced Senior Account Executive) to work on a new client win alongside a more established account.
You will be an account handler with great people skills and someone who is keen to build a career in a friendly, fun and dynamic agency.
Someone who is fundamentally passionate about client services and delivering a high standard of work, and itching with curiosity about how client businesses (and agencies) grow.
You don't need to know everything from the start, but you do have to be motivated to learn and develop as an account handler.
You will also need to be confident to lead independently on up to medium-sized CRM projects and be responsive to client requests.
You will be the go-to point across each project you manage, this will include: taking briefs from the client and managing their expectations; organising kick offs internally; writing the brief; briefing the Creative department; ensuring all departments are managed and kept in the loop; delivering the campaign on time and on budget and retaining the client's innate trust in you.
You will also work closely with client's third parties to deliver campaigns where needed.
You will need to be confident in your ability to manage your own projects and are trusted to do so, asking for help and working together across projects when needed.
Once you are fully embedded within the team and comfortable with what's required of you.
Your main responsibilities will include: Taking briefs from the client and managing their expectations Managing client status reports and meetings Organising kick offs with internal teams Writing briefs for the creative and design teams You will also work closely with operations team to deliver email, app and push campaigns Delivering the campaigns on time and on budget and retaining the client's innate trust in you Essential skills / abilities: Knowledge of agency core processes Experience in delivering CRM communications (especially email) Some management experience is desirable Great attention to detail and strong process-driven approach to Client Services Know when to loop more senior members of the team where appropriate Solution orientation and drive to make things happen Highest level of organisation with the ability to juggle multiple projects and deliverables at once Resourcefulness and solution-orientated when things don't go to plan – ability to find solutions, with the support of your line manager Strong interpersonal and communication skills.
If you have experience in account handling in a creative agency, delivering CRM communications and wish to continue a career in customer engagement, this is the role and the agency for you!