Crisis Recovery Worker

Job summary Support and Assessment: Provide emotional support, advice, and guidance through face-to-face, telephone, and video interactions.
Assess situations to determine the risk level and needs of individuals in crisis, making critical decisions under pressure.Service Delivery: Maintain accurate and confidential records of interactions and ensure the service meets quality standards and performance targets.
Main duties of the job We are looking for a dedicated and compassionate Mental Health Crisis Recovery Worker to join our team.
In this role, you will provide essential support to individuals in crisis, helping to assess their needs, provide emotional guidance, and promote mental health and wellbeing.
This position involves working in a fast-paced environment with clients experiencing mental health challenges, contributing to a supportive team, and working in partnership with local agencies and external networks.
About us Mental Health Matters (MHM) is a national charity with over 35 years of experience in delivering high-quality mental health and social care services.
We have a positive impact on the lives of people living with mental health needs in our local communities.
We provide services across England, from Northumberland to Plymouth, led by a highly motivated and enthusiastic workforce who are committed to delivering the best quality services to those in need of support.
Everything about MHM is people focused, our people are central to delivering the highest quality of service and care to our clients and service users.
Our Mental Health Helpline delivers services on behalf of a number of NHS Trusts and CCGs and has seen considerably growth over the last few years.
Job description Job responsibilities Mental Health Crisis Recovery Worker 8pm to 8am Night Shifts Salary: £24,960 - £27,560 (salary will be pro-rata based on hours worked)Division: South East (East)Location: Thanet All night shift contracts have an increment of 8pm to 6am Monday to Friday and Saturday and Sunday 8pm to 6am About usMental Health Matters (MHM) is a national charity with over 35 years of experience in delivering high-quality mental health and social care services.
We have a positive impact on the lives of people living with mental health needs in our local communities.
We provide services across England, from Northumberland to Plymouth, led by a highly motivated and enthusiastic workforce who are committed to delivering the best quality services to those in need of support.
Everything about MHM is people focused, our people are central to delivering the highest quality of service and care to our clients and service users.
Our Mental Health Helpline delivers services on behalf of a number of NHS Trusts and CCGs and has seen considerably growth over the last few years.About the roleWe are looking for a dedicated and compassionate Mental Health Crisis Recovery Worker to join our team.
In this role, you will provide essential support to individuals in crisis, helping to assess their needs, provide emotional guidance, and promote mental health and wellbeing.
This position involves working in a fast-paced environment with clients experiencing mental health challenges, contributing to a supportive team, and working in partnership with local agencies and external networks.
Key Responsibilities Support and Assessment: Provide emotional support, advice, and guidance through face-to-face, telephone, and video interactions.
Assess situations to determine the risk level and needs of individuals in crisis, making critical decisions under pressure.Service Delivery: Maintain accurate and confidential records of interactions and ensure the service meets quality standards and performance targets.Collaboration: Work alongside a range of external partners to support clients' safety and ensure the delivery of a high-quality service.Team Contribution: Collaborate with colleagues, sharing information and resources to enhance service provision.Continuous Improvement: Contribute positively to the development of service practices and suggest new ways of working.
Requirements Essential: Qualifications: Level 2 qualification in Health and Social Care or similar, with a willingness to complete a Level 3 qualification within 12 months of employment.Experience: Previous experience or lived experience working with people facing mental health challenges, and experience in record-keeping.Skills: Strong communication and interpersonal skills, basic mental health knowledge, ability to handle sensitive issues, and strong IT skills (Microsoft Office).Personal Attributes: Flexibility, resilience, and the ability to work well in a team as well as independently.Desirable: Level 3 qualification in Health and Social Care or equivalent.Familiarity with statutory and non-statutory agencies, experience in needs assessment, and crisis de-escalation skills.For more information about the role, please see the attached job description.Why Join Us?At Mental Health Matters, you'll find a supportive and inclusive environment committed to your personal and professional growth.
This role offers the opportunity to make a meaningful impact on individuals' lives while advancing your skills in mental health support.What we offer you: * Competitive salaries, with an annual pay review process* 25 days Annual leave, increasing with length of service, plus bank holidays* Enhanced Occupational Sick pay* Family friendly and flexible working arrangements to support a good work life balance* Access to our Wellbeing Offer - including EAP, Virtual GP service and wellbeing resources* Life Assurance and Free Will writing service* Blue Light Card and Charity Workers discounts* Access to Tickets for Good * Employee recognition and celebration schemes* A tailored induction programme, bespoke Personal Development and Career Pathways to support you in your role and your career aspirations The closing date given is a guide.
We reserve the right to close the vacancy once we have received sufficient applications, so we advise you to submit your application as early as possible to prevent disappointment.Please note that due to the sensitive nature of the duties, an enhanced DBS will be sought in event of a successful application.All disabled applicants who meet the minimum essential short-listing criteria are guaranteedan interview.MHM is an Equal Opportunities Employer.
Person Specification Qualifications Essential Qualifications: Level 2 qualification in Health and Social Care or similar, with a willingness to complete a Level 3 qualification within 12 months of employment.
Experience Essential Strong communication and interpersonal skills, basic mental health knowledge, ability to handle sensitive issues.
Previous experience or lived experience working with people facing mental health challenges, and experience in record-keeping.