Job summary This role is supporting the CRIS team who are the Radiology Informatic system team, and will work as part of a supportive team supporting all Trust sites as required.
The role can be worked flexibly and offered hybrid working as required.
To provide support in the administration of the Radiology IT System Service Desk.
Ensure user account administration is to agreed standards, polices and standard operating procedures and is fully auditable, including but not limited to: user and referrer account creation/amendments/moves/deletions; maintenance of user and referrer accounts.
Share and permission creations/amendments/removals.
NHS mail monitoring.
Service desk mail monitoring.
CRIS Communicator monitoring and escalation following guidelines.
Carry out troubleshooting and investigate incidents with all of the above.
In the absence of direct supervision, ensure clear and concise communication is maintained with the Service Desk Management Team when being responsible for early morning checks and escalate issues where appropriate.
Being responsible for updating the Data Request Log as appropriate.
Following appropriate training to monitor and investigate specific Dashboard housekeeping reports directing outcomes to appropriate clinical leads/clinicians following SOPs (support of e-vetting process, TAT support) Main duties of the job Aim to respond to and fix incident and service requests within speed and permission parameters at first point of contact, whilst maintaining a fast and efficient service Analyse situations and process information to identify and resolve a wide range of problems regarding first line support for applications and systems software, data communications, telecommunications, technical infrastructure and end user devices Investigate enquiries and queries from staff and provide assistance and advice as required Provide front line remote management services to resolve incidents where possible and within agreed timescales Advise staff and users on relevant systems and related policy ( correct deferred status) Ensure all calls not resolved at first point of contact are passed on to the relevant second level support staff for resolution, in a manner according to their urgency About us Our vision is to provide outstanding care for every patient.
Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital.
Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.
Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.
We provide specialist services to people across the UK and internationally.
We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.
The trust employs more than 9,000 staff and has a turnover of over £500 million a year.
As a Foundation Trust, we are directly accountable to our members through the governors.
The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.
Tackling Climate Change:Hampshire Hospitals aims to embed sustainability and net zero carbon principles into the delivery of care across all its services.
To find out more, searchHHFT Climate Actionor .
Job description Job responsibilities Aim to respond to and fix incident and service requests within speed and permission parameters at first point of contact, whilst maintaining a fast and efficient service Analyse situations and process information to identify and resolve a wide range of problems regarding first line support for applications and systems software, data communications, telecommunications, technical infrastructure and end user devices Investigate enquiries and queries from staff and provide assistance and advice as required Provide front line remote management services to resolve incidents where possible and within agreed timescales Advise staff and users on relevant systems and related policy ( correct deferred status) Ensure all calls not resolved at first point of contact are passed on to the relevant second level support staff for resolution, in a manner according to their urgency Person Specification Experience of collating information and formatting Essential experiencing of working with database systems experience of NHS data base systems for Patients Desirable experience of NHS systems Experience of supporting end users Essential experience of customer facing either face to face or via phone Desirable experience of working in a patient centred environment Microsoft office skills Essential experience of using a wide range of applications Desirable experience of EXCEL and formating