About the role: Budget Energy is seeking a motivated and detail-orientedCredit Control Agentsto join our team.
In this fast-paced role, you will focus on managing cash collections from residential customers while ensuring adherence to our credit policies.
You will play a crucial part in maintaining positive customer relationships, minimizing debt, and supporting the financial health of the company.
Key Responsibilities: Manage cash collections for domestic accounts, ensuring timely and efficient processing of payments.
Ensure strict compliance with the companys credit policies, maintaining consistency and fairness in all interactions.
Proactively make outbound calls to follow up on outstanding payments and resolve credit control issues.
Consistently meet or exceed cash collection targets and KPIs to support the companys financial goals.
Identify overdue accounts and refer them for external debt collection or legal action when necessary.
Collaborate with customers to set up appropriate payment plans, helping to manage and reduce outstanding debt.
Oversee outstanding debtors, ensuring all accounts are properly managed and tracked.
Handle customer service queries related to payments, providing timely and effective resolutions.
Respond to and send emails, ensuring clear and professional communication with customers and internal teams.
Prepare regular reports on cash collections, outstanding debts, and other key financial metrics.
Investigate aged debt issues, resolving or escalating them as necessary to ensure timely resolution.
Assist with various additional tasks to support the credit control team and broader business operations.
Candidate Profile: The ideal candidate will have 1-2 years of experience working in credit control or accounts receivable.
They will possess a strong working knowledge of the collection process and be driven by targets and results.
They will be team orientated and also competent to work on their own initiative, always seeking to improve individual performance.
This person will need excellent customer service skills, demonstrating clear communication- both written and verbal.
About Budget Energy/ Flogas: Part of the DCC Group, Flogas Ireland was established in 1978 supplying Liquefied Petroleum Gas (LPG) throughout the island and to this day remains one of the leading suppliers in Ireland, servicing a diverse range of market sectors, including commercial, agricultural, and domestic.
Over the years, Flogas has evolved and grown as an Energy business, and with the acquisition of Budget Energy, based in Derry, and Flogas Enterprise Solutions, (formally known as Naturgy) we are now also a leading supplier of Natural Gas and Electricity, as well as Renewables, including Corporate Power Purchase Agreements, and energy services in both residential and commercial markets across the island of Ireland.
Flogas actively supports micro-generation, which involves generating electricity from renewable sources such as solar photovoltaic (PV), micro-wind, micro-hydro, and micro-renewable combined heat and power We have an esteemed reputation within the Energy Industry and have been awarded the NSAI Quality System Certificate from the I.S.
EN ISO 9001 Series.
As a Flogas Group, we are now driving our growth strategy to achieve our vision of being Irelands leading provider of total energy solutions, meeting our customers changing needs and delivering to the highest possible standard.
Why work with us?
Budget Energy is part ofthe Flogas group, which is a well-established business within the DCC group and has grown significantly in recent years to become a leading provider in the commercial energy and energy management sectors, with significant further growth plans over the coming years making this is a very exciting time to join the Flogas Group.
We offer a warm and welcoming environment, valuing our people and their input into the business.
We encourage a collaborative workplace, where everyone feels included and heard.
We are committed to working with our customers to help them transition to a more sustainable energy future.
Benefits: Competitive Salary Defined Pension Contribution Healthcare Allowance Staff discounts Hybrid work options (role dependant) Health and Wellbeing Supports Learning and Development Career Advancement is important to us in Flogas.
All our roles are advertised internally, and we encourage internal progression right across the business.
Budget Energy is an equal opportunity employer.
We encourage diversity and are committed to creating an inclusive environment for all employees.
Skills: customer service empathy numerical accuracy