Vacancy Title: Credit & Collections Associate Vacancy Location: Dunmurry, Belfast Engagement Type:Permanent, Full Time Your Company Survitec are the world's largest survival technology provider.
For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival Technology.
Today, we are a global community of 3,000 professionals with presence in 96 countries partnering with our customers to provide innovative solutions that reduce risk and help keep you safe.
That's why the world's leading maritime, defence & government, energy and aerospace organisations trust us when it matters most and why we have been awarded the Gold Award by the Defence Employer Recognition Scheme Your New Role Are you passionate about customer service with a credit/finance background wanting to progress within the world's largest survival technology provider?
Survitec has the perfect role for you!
Reporting to the Credit and Collections Manager, your role is focused on locating and notifying customers of delinquent accounts; receiving payment and ensuring accurate application of payments to customer accounts; preparing statements and records of account and escalating failure to pay.
What You Can Expect from the Role Key Responsibilities and accountabilities for Credits and Collections Associate:Carry out credit check activity according to Survitec Credit process, recording outcomes accurately and in a timely mannerManages and resolves customer disputes to ensure invoices are paid on time and in fullLocates and monitors overdue accounts, using computers and a variety of automated systemsPersuades customers to pay amounts due, arranging debt repayment schedules as per authority level and based on customers' financial situations, agreeing extension to credit terms within own authority level or escalating as neededRecords information about financial status of customers and status of collection effortsSorts and files correspondence and perform miscellaneous clerical duties, such as answering correspondence, writing reports and maintaining system dataLocates and notifies customers of delinquent accounts by mail or telephone, as per specified process identifying the reason(s) for any overdue payment and to review / confirm the terms of sales, credit or service agreementsIdentifies and answers customer questions regarding problems with their accounts and advise customers of necessary actions and strategies for debt repaymentManages own workload ensuring all performance measures and SLAs are metYou will have the opportunity to develop in your role and feel proud of the work you do.
Working at Survitec is fast paced, challenging and incredibly rewarding.
This is not just another job; this is your career.
The Experience, Qualifications and Skills You Will Have Essential CriteriaProven experience in a similar function/Shared Service environment Desirable CriteriaThird Level Qualification in Finance Why You Should Work for Us33 days holidays including public holidaysCycle to Work SchemeBirthday Day OffCompany Anniversary AwardsExcellent Enhanced Maternity/Paternity policyFree Car ParkingGlobal Travel OpportunitiesLife Assurance up to 4X salaryTraining & Development OpportunitiesEmployee Assistance ProgrammeWorkplace Reward & Recognition schemeHybrid/remote work model