Receptionist Central London £35k My Client: Are a leading public relations agency with a global presence, known for their commitment to excellence and creating meaningful relationships.
With their London office as a vibrant hub of activity, they continue to drive innovation and deliver outstanding results for clients across the globe.
They are seeking a highly motivated, friendly, and detail-oriented Receptionist to join their dynamic team and be the first point of contact for their clients, partners, and guests.
As the face of our company, the Receptionist will play a crucial role in ensuring a seamless, warm, and professional welcome experience.
Role Overview: As the Receptionist, you will be responsible for managing the front-of-house operations in their London office.
Your primary focus will be on delivering a first-class guest experience, handling day-to-day administrative tasks, and ensuring the smooth operation of the office.
You will embody our core values of professionalism, courtesy, and excellence, ensuring that all guests and clients feel valued and supported.
Key Responsibilities: Guest Welcome & Client Interaction: Be the first point of contact for all visitors, clients, and guests, providing a friendly and professional welcome.
Manage guest check-ins, ensuring seamless registration and smooth transitions to meetings or appointments.
Ensure that the reception area is always well-presented, clean, and organized.
Anticipate and address client and guest needs, maintaining a high level of customer service.
Office Administration: Answer and direct phone calls and emails efficiently, with a focus on professionalism and clarity.
Maintain an up-to-date office calendar, scheduling meetings, managing room bookings, and coordinating office logistics.
Organize and maintain office supplies, ensuring all materials are stocked and readily available.
Support the office manager with general administrative duties such as filing, scanning, and maintaining office records.
Hospitality Services: Prepare and serve tea, coffee, and refreshments to clients, visitors, and staff.
Ensure that the kitchen area is clean and fully stocked with necessary supplies.
Communication & Coordination: Act as a liaison between visitors, staff, and clients, ensuring efficient communication and timely follow-ups.
Assist with the coordination of meetings and events, ensuring all necessary arrangements are in place.
Health & Safety Compliance: Ensure adherence to office safety protocols and report any issues to the office manager.
Manage visitor logs and ensure compliance with office security and health regulations.
Qualifications & Skills: Exceptional interpersonal skills, with the ability to create a warm and welcoming environment for clients, guests, and colleagues.
A commitment to excellence in service delivery, with a proactive approach to problem-solving.
Previous experience in a receptionist or customer-facing role, ideally within a corporate or hospitality environment.
Excellent verbal and written communication skills.
Strong organisational skills, with the ability to manage multiple tasks and prioritize effectively.
A professional appearance and demeanour.
Proficient in Microsoft Office Suite and general office equipment.
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