Job DescriptionOur Regional Customer Relationship Manager is looking to recruit a first class Account Manager to join their highly skilled and high performing team.
In this role you will look after 75 - designated portfolios for customers that spend in the region of £1 - £5K per week with DPD.
You will develop each account through high level sales, through close, proactive account management and applications of the partnering process.Your key responsibilities will include:Developing account plans for each customer to support the Account Manager portfolio revenue/contribution targetsMaintaining/updating information via SalesForceDeveloping multi-functional and multi-level business relationships with customers organisationsIdentifying and developing any additional revenue opportunities within the portfolio and their associated companies.
Maintain an up to date revenue opportunity pipelineVisiting and carrying out exit surveys on all lost DPD and DPD Local customers and maintain regular monthly contactLiaise with Regional Customer Relationship Managers for action plan on all major new business opportunitiesIdentifying and managing the resolution of customer problems to underpin long term account retentionVisiting existing customers to maintain planned levels of revenue/ contribution improvement through timely rate renewalsQualificationsAbout YouAs the successful candidate you will be passionate about delivering amazing service every day.
Your career history will evidence demonstrable experience with Account Management You will have a natural ability to engage with customers both face to face and over the phone delivering outstanding customer service to ensure our customers expectations are met.You will possess excellent communication and influencing skills with the ability to adapt and respond to change quickly.
It would be advantageous if you had good mathematical skills to support the work around pricing and costing for customers.We will also expect you to be A person capable of decisive and effective decision-making, in a time pressured environmentSomeone that really enjoys resolving problems and demonstrates high levels of resilience, self-motivation and flexibility.Proficient in Microsoft Office/Google Suite applications, and SalesForce would be advantageous Demonstrate the core values of DPD DNA – Passion, Respect, Honesty, Flexibility, Hard Work and AccountabilityA full clean driving licence is essential as is a flexible approach to travel and occasional overnight stays.Additional InformationAbout our BenefitsWe recognise that our people are at the heart of our business, without them we wouldn't be able to deliver our award-winning service to millions of customers across the country each day.
It's important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability.
To name but a few…Holiday tradingEnhanced maternity and paternity package Free life assurance of 4 x salary on joining the pension schemeHealth Kiosks visiting every locationVitality at WorkFree On Site Parking Discounted shopping from 's of retailers including up to 5% off supermarket shoppingMilestone Days off to celebrate with your family and friends For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses