JOB TITLE: Control Room Operator LOCATION: Xsite Braehead, RenfrewSHIFT PATTERN: · Various shift patterns (early shifts, back shifts, night shifts, weekends)CONTRACT: 40 hours per week ( 5 over 7-day )SALARY: £KEY RESPONSIBILITIES To ensure that the Info Mapp C-Tracker system and electronic daily occurrence log is completed in full.
To work as part of the control room team and undertake day to day monitoring and delivery of security services within the control room, supporting the security operation at the centre.
To understand centre requirements and provide security solutions to meet and exceed needs.
To ensure excellent relationships with centre management, suppliers, colleagues, and customers.
To ensure all security issues are reported in line with company and centre procedures.
To work in a proactive way to anticipate security issues and alert the mall security team in a prompt and professional manner.
Work closely and support the mall team as required.
Monitoring and management of appearance, behaviours of all security personnel.
Assist the security management team in developing and sharing of "best practice" and use of systems and tools to improve service effectiveness.
Monitor faults with security related equipment, ensuring they are reported correctly.
Being fully conversant with operational functions including access control, CCTV, detection and alarm systems, ensuring effective monitoring and reporting function is maintained.
Ensure that all health and safety requirements are followed as per company policies and procedures which will include accident reporting / investigation.
To be the first point of contact for security function related queries resolving more complex queries utilising experience and knowledge referring any complaints with regards to security practices, to the security management team or centre management.
Access control of the centre's service yards monitoring all deliveries.
To be the first response for all centre enquiries and emergencies reporting to the security manager.
To encourage and participate in a one team approach with the mall security officers in delivering a proactive security service to the centre.
Assist the security manager and centre management with any reasonable or practical request.
Undertake any other reasonable duties as required to meet the needs of the business REQUIRED SKILLS AND EXPERIENCE Effective communication skills both verbal and written.
Reliable and flexible/supportive team player.
Good customer interpersonal care skills.
Confident/friendly disposition.
Attention to detail/vigilance.
Proactive.
An understanding of organisational methods and how to make best use of limited time to the greatest effect.
Well-developed interpersonal and influencing skills able to negotiate and deal with sensitive and confidential matters with tact and discretion.
Basic computer skills and an ability to self-teach and learn how to use new software and databases.
Adaptable and responsive in the face of changes in priorities, plans and schedules.
Ensuring understanding and demonstrable implementation of the values of integrity, vigilance and helpfulness.
Active steps to maintain communication, recognise achievement and develop the team community.
QUALIFICATIONS Good written and verbal communication skills.
High level of integrity.
5-year checkable employment record.
SIA licenced – Valid in date Public Space CCTV licence.
Qualification in First Aid at Work and AED (or willing to work towards).
BenefitsWe're proud to offer a great range of benefits including: 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home Mental Health support and Life Event Counseling Get Fit Programme Financial and legal support Cycle to work scheme Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers Life: Search for resources and tools on topics ranging from family and life to health, money and work Support: Online chat or telephone service for urgent support in a crisis For more information about ABM's benefits, visit our careers pageABOUT USABM is one of the world's largest providers of integrated facility services.
A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most.
ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions.
ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more.
In the UK we're proud to service icon sites across the country with more than 10,000 team members.
For more information, visit ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.
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