Contracts Manager

Key Information Salary: (DoE) Start Date: Immediate Working Hours: Mon - Fri, 8am - 5pm Line Manager: ROBERT JOHN ILLSLEY Probation Period: 6 months Benefits Cycle To Work Scheme Pension Scheme Eye Care Vouchers General East West Compass is owned by East West Connect and created for the purpose of delivering the Catalysts Reactive and potentially planned works streams Contract but the with the long-term goal of providing reactive and planned maintenance services for social housing clients throughout London and the Southeast of England. The following job description is intended as a guide and is not exhaustive. All members of staff are expected to fulfil their roles in a flexible, proactive and problem-solving manner. Many East West Compass staff will from time to time carry out different or additional roles in order to maintain the flexibility and needs of East West Compass business or the needs of particular clients, consultants and projects. The role is a support role and future succession planning for the Operations Director to help run and grow the business. Superiors and Subordinates The Contracts managers role directly report to operations director for East West Compass work streams and report to the East West Connect Board of directors as required. The contracts manager will work closely with the operations director assisting in all elements of the business including working with and helping to manage all Financial Managers, Help Desk Managers, Project managers, Supervisors, Engineers, and operatives, as well as associated resources. Scope To actively promote the best Health and Safety practices from conception to completion of all projects. Promote the company ethos of working in an open, honest, and transparent manner at all times. Responsible for ensuring that projects are delivered safely on time, within budget and to the agreed quality whilst exceeding client expectations, minimising risk and maximising opportunity for East West Compass and its clients. To understand, implement and adhere to the company SHEQ (Safety, Health, Environmental & Quality) ethos and ensure all employees and subcontractors do the same, being responsible for ensuring that SHEQ requirements are upheld to the highest of standards at all times. To work closely and develop the long term relations with all clients and their representatives to ensure close co-operative working. To help develop the Reactive and planned work streams, under the guidance of the operations director, working with the compliance department to amalgamate the ISO management system to an acceptable level to operate and take forward the business. To assist the East West Connect Sales manager and his team of estimators and resource, in the tendering and developing new business opportunities as they arise. Liaison with and direction of all East West Compass staff (as appropriate) in connection with all elements of the planned and reactive work streams, to drive ultimate performance and efficiency. Oversee all duties required in the delivery of the works via the ongoing development of a service team to deliver it. Ensure all changes to policies, procedures, systems and processes are communicated and adopted by all associated managers and staff. Oversee the development suitable and sustainable supply chain to provide and compliment the above. To work with the operations director in overseeing and working with the commercial team and work with them to ensure all costing is accurately and reliably implemented to ensure robust and accurate financial reporting process for the management of all costs and tracking of profitability of the projects utilising the CAFM system Job Logic among other tools and spreadsheets. To ensure that risk is controlled/reduced and uncertainty minimized for each project and update and monitor the risk register. To review all methodologies for works both directly issued and by subcontract or specialist trades and ensure they are suitable for the works and ensure the works are carried out safely and fully run through the compliance team for assessment and approval. Ensure the right quality and calibre of staff are recruited, as directed by the operations director, in accordance with company policies and procedures, project requirements and in line with agreed budget. Lead, motivate, communicate with, develop, appraise and performance manage staff to ensure they are fully motivated to achieve the best performance levels and to meet the company's needs. Ensure that poor performance is not tolerated and is remedied via support, training or disciplinary action as appropriate. Recognise and encourage excellent performance. To help generate internal and external cost reports working with the commercial team for presentation to the operations director. To act as an ambassador for East West Compass's services, and as directed, promote and publicise East West Compass to external bodies. Support the operations Director in identifying business opportunities and establishing services to external customers. To undertake other reasonable duties as required from time to time. Knowledge and Skills Knowledge of general and reactive maintenance including building fabric, fitting out, estimating for all streams of planned and reactive works, a good grasp of commercial management, contract and construction management and technical services, a practical knowledge of safe methods of working. Knowledge of the process and processes involved in high quality project management and delivery. Will be expected to learn EAST WEST COMPASS employee's handbook, EAST WEST COMPASS policies and processes and EAST WEST COMPASS ISO system of works, and development to ISO systems via EWC compliance team. Knowledge of the current legislation and good practice across the industry and identification of any areas where additional or updated training would be beneficial. Understanding of the H&S at works act, current H&S legislation applicable to construction and the project involved with. Skills Overall understanding of all services and fabric knowledge and understanding relating to maintenance and reactive work streams and the installation sequence, timing, legislation and general practicalities of installing and managing these services for planned and reactive works streams. A suitable knowledge and appreciation of the associated construction trades that go with this to facilitate review of process, programming, and builder work requirements. Financial understanding of project delivery and project costing relating to reactive and planned maintenance. Good project management and delivery skills and understanding coupled with the ability to train and develop the relevant staff to adopt and develop these. IT including use of Microsoft software and other IT platforms, such as Total mobile understanding and development. Presentation and communication, in particular able in the use of the English language for verbal and written communication to communicate in a timely and effective manner with all those who have a stake in the work. Good Health and Safety knowledge, Iosh or CiTB qualifications to be able to write, review and amend RAMS. Able to plan and organise the work necessary to provide on time, on budget project with maximum client satisfaction and manage a team to achieve the optimum result in the time available. Financial and commercial awareness. Effectively manage time in order to meet deadlines. Must have reactive maintenance, gas servicing, planned maintenance and refurbishment experience. Duties To help build and manage a team to deliver the day to day operations of the Reactive and planned work stream to ensure it is delivered in the most cost effective and efficient manner, to achieve our targets and inevitable sustainable growth pattern. Understand, comply and promote EAST WEST COMPASS policies and ISO procedures including business management systems, HR, IT, health and safety, environmental, communications and branding. To encourage and assist in always finding the best engineering solution to allow maximum benefit to the project within the remits of the specification and standards. To ensure and promote the best prime cost are achieved on all projects. Supervise and manage all site staff and subcontractors as required to provide an efficient and safe working environment. Provide a structured approach to project planning to include health and safety, execution methods and quality. Resource allocation and control, including supply chain and directly-employed staff, in liaison with the Quantity Surveying team. Support and guide the framework team as required with programming, from overall project programme to detailed task scheduling, ensuring that updated program. Assisting with planning, coordination and monitoring of all material purchasing and supply for the project to ensure that the associated quality and time constraints are met. Assisting with coordination and procurement activities in line with the Quantity Surveying to ensure the timely appointment of suitable subcontractors and suppliers to provide adequate resources and expertise to achieve required quality and timescales. Liaison with the client as directed by operations director. Ensure high client satisfaction is being achieved and constantly look to improve our client relationship. Ensure projects are being planned and resourced accordingly both internally and externally. Monitor and inspect projects regularly to ensure that quality benchmarks are being adhered to, key performance indicators are met and target timescales achieved. Work with the CAFM system of Job Logic to allow all work streams to be controlled, planned, tracked and costed via it. Continued improvement on efficiency of all work streams but with particular focus on the reactive works as they offer the greatest challenge to deliver efficiently. Understand all associated KPIs, both internal and client, ensuring that project delivery is developed, supported, guided and managed to meet the relevant targets. Meetings To attend and prepare reports as required from Operations director. To conduct and attend client meetings as required and record via minutes/ File notes. To attend handover meetings for all tenders and ensure all records are made via minutes/ File notes. To conduct and attend post contract review meetings and record via minutes/ File notes. To conduct and attend appraisal meetings with all subordinates where required. To attend company staff meetings. To attend company H&S meetings. To attend and chair team meetings.
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