Contract Demand Lead

o Job Title: Contract Demand Lead o Clearance required: BPSS o Duration: 6 months o Location: Telford - Usual Hybrid working rules re attending the office – 2-3 days/wk would be expected.
o Job description:
Client Account Management (CAM) main priority is to ensure a strong focus on the client and their priorities and how we drive value for them in a more competitive context.

Our area covers Sales Operations, Demand Lifecycle Management and Relationship Management.
These teams work together to ensure we can maximise the opportunities across both our existing contracts and generating new areas of growth.

Contract Demand is a key part of the Demand Management Lifecycle.
The Contract Demand Lead is responsible for the management of all client requests from receipt to submission, working closely with the Contract Delivery Areas and other key stakeholders to ultimately obtain the relevant client request response and sign offs.

As a Contract Demand Lead you will:
• Be assigned to one or more Contracts/Contract Areas
• Understand future Contract demand and drive insight and decision making.

• Ensure visibility and work with Contract Area key stakeholders to improve response performance.

• Ensure high quality accurate data collection via workflow tool to support reporting.

• Support implementation and operation of Common Response
• Provide cover and support to other CDLs and Contract Areas as required.

• Work with the Enablement function to improve processes across the HMRC MU
Mandatory Skills:
Strong communication skills
Excellent Stakeholder Management skills
Skills nice to have:
Awareness of Atlassian/JIRA