Job Purpose: The Content Services Operator will work as part of a team to master Digital Cinema Packages (DCPs), IMFs, and file-based deliverables for Studios and independent distributors.
The job is fast-paced and requires a methodical approach, attention to detail and good team communication skills.
Please note, this is a fixed-term contract of 12 months due to maternity cover.
Main Duties & responsibilities: Working on the creation of a wide variety of Digital Cinema Packages (DCPs): Subtitled, Dubbed, 5.1, 7.1, Atmos, SMPTE and Interop as well as File Based deliverables, Subtitling and Dubbing reference files and more Responsible for edits for censorship purposes, as well as simple audio edits and conforms, technical validation, and troubleshooting.
Supporting the team with spot checks and short-form QCs.
To be the primary contact for Account Managers and other departments to create the theatrical and streaming materials for film releases.
To effectively communicate with other departments such as I/O, Subtitling and QC to assist with troubleshooting problems that may occur in the field.
Support a culture of collaboration within the team, department and company through communication, feedback, and problem-solving. Work closely with other Content Services operators to ensure all projects are delivered on time and to the best standards.
Ensuring all admin-related elements are completed for each order.
Able to understand the workflows to effectively hand over and pick up the projects when required.
Requirements Qualifications / Desired Experience: Educated to degree level or equivalent Prior experience in Post-production or Digital Cinema Professional experience in using non-linear editing tools Knowledge of video and audio codecs Experience using R&S Clipsters, Resolve, etc Skills & Knowledge: Able to manage multiple projects Clear understanding of workflows and escalation processes Excellent scheduling, project management and organisational skills Committed to offering a high level of service Attention to detail and accuracy An interest in Digital Cinema and its surrounding technologies Experience with Microsoft Excel, PowerPoint, and Word Knowledge of the Digital Cinema and Steaming industry, aware of competitors and new technologies Experience using a Linux environment and Terminal Competencies & Behaviours: Brand Ambassador: With Human Properly Communication: Ability to communicate clearly and effectively, both verbally and in writing, ensuring that messages are accurately conveyed and understood.
Customer Focus: Strong commitment to delivering excellent customer service, with an eye for detail.
Professionalism : Maintains a professional demeanour, representing the company positively through appearance, behaviour, and communication.
Organisation and Multitasking: Skilled at managing multiple tasks simultaneously while maintaining a high level of organisation and attention to detail.
Time Management: Efficiently prioritises tasks and manages time to ensure that all responsibilities are completed promptly and accurately.
Adaptability : Flexibility to adapt to changing circumstances, priorities, and demands, remaining calm and effective under pressure.
Problem-Solving: Ability to identify issues and develop effective solutions to resolve them in a timely manner Interpersonal Skills: Ability to build positive relationships with colleagues, management, fostering a cooperative and supportive work environment, demonstrating strong listening skills.
Confidentiality and Discretion: Handles sensitive information with the utmost discretion and confidentiality, maintaining trust and integrity.
Attention to Detail: Ensures accuracy in all tasks, avoiding errors and maintaining high standards.
Cultural Awareness and Sensitivity: Demonstrates an understanding of and respect for diverse cultural backgrounds, ensuring all interactions are inclusive and considerate.
Benefits 25 days' Annual Leave - Medicash Health Cash Plan Cinema ticket discounts Cycle to Work Scheme Dexters 'No Deposit' Option Interest Free Deposit Loan Company Sick Pay Scheme Season Ticket Loan Summer & Christmas Parties Pension Plan Work From Home Employee Assistance Programme - Councelling