Complex Case Manager

Job summary This role will work across care pathways for patients with complex specialised neuro rehabilitation and spinal cord injury (SCI) needs across the Southeast, with a primary focus in Frimley, Surrey Heartlands, Kent and Medway.
The aim of the role is to support the patient flow from the acute through to specialist rehab and the community through data led understanding of the needs of this cohort, both met and unmet.
You will work with providers to identify those requiring specialist rehab, ensuring appropriate use of rehab beds and working to resolve 'bottle-necks' in specific units, across the localised ICB and the Southeast region.
The role will use the data collected to identify barriers, report on unmet need and highlight areas of development.
The post holder will be part of the Community and Rehabilitation Care Group at the National Spinal Injuries Centre, however will remain accountable to the Specialised Commissioning team providing a clinical interface to commissioned rehabilitation services.
Responsible for identifying and collating appropriate data to support understanding of the patient pathway, through reviews of referrals and placements; attendance at applicable team meetings (Ie Trauma) and holding providers to account for the effective flow of patients throughout the commissioned pathway.
Where necessary the postholder will work with providers commissioned by other specialised commissioning hubs reflecting the regional and national nature of the post.
Main duties of the job The post holder will provide patient specific advice and recommendations on alternate service providers as needed, monitor adherence to specified pathways of care, including discharge to alternate care, local hospitals, step down services or to home.
This must be supported by strong working relationships with service providers, referring providers, other commissioners, and council/community services.
The role supports the business in driving improvement, efficiency and transformation in planning, commissioning and delivering services.
The role is designed to build a combination of subject matter expertise and technical skills to develop a strong service delivery.
Postholders will also use the data they collect to inform commissioners to help shape future contracting for this patient population.
This work will include projected mapping of future service use, identification of users for future service provision, planning in terms of future service needs.
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Job description Job responsibilities For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on quoting the vacancy reference number.
Person Specification EDUCATION, QUALIFICATIONS & TRAINING Essential Registered AHP, RN or other health or social care professional, with extensive knowledge & experience of complex specialised SCI and specialist rehabilitation services.
Possess a relevant additional professional qualification , master's level, or equivalent level of experience of working at a senior level in specialist area.
Evidence of post qualifying and continuing professional development to include extensive knowledge of specialist areas, acquired through post graduate studies or equivalent experience plus further specialist knowledge or experience to master's level / equivalent Member of relevant professional body Experience Essential Demonstrable capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly Demonstrable commitment to and focus on quality, promotes high standards to consistently improve service user outcomes Works across boundaries, looks for collective success, listens, involves, respects and learns from the contribution of others Uses evidence to make improvements, seeks out innovation Detailed knowledge of legal issues pertaining to specialised services, including MHA 1983, after care under supervision, safeguarding and child protection legislation.
Detailed operational knowledge of the specialised services, including risk assessment/management An understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement An appreciation of the relationship between the Department of Health and individual provider and commissioning organisations SKILLS, ABILITIES & KNOWLEDGE Essential Development and maintenance of therapeutic relationships with service users and their families /cares High-level management skills, able to perform to high level in clinical setting, holding services to account and ensuring effective use of NHS England resources.
Case management skills, focussing on the needs of the individual and the context of their pathway in relation to all clinical and legal processes High-level communication in particular skills across a range of agency and professional boundaries at a national level.
Must be able to provide and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups Ability to negotiate on difficult and controversial issues including performance and change.
Problem solving skills and ability to respond to sudden unexpected demands Ability to analyse complex facts and situations and develop a range of options Experience of researching best practice (globally, private and public sector), interpreting its relevance and processes/ practices which could be implemented successfully to achieve system reform (advising on policy implementation) Comprehensive experience of project principles techniques and tools such as Prince 2 and Managing Successful Projects Experience of managing and motivating a team and reviewing performance of the individuals.
SPECIAL CIRCUMSTANCES Essential Full driving license and car / ability to travel between all hospitals across the Wessex and SE NHSE Region Attend meetings in cross border areas either in person or by virtual attendance.