Complaints Officer

Join our expanding team as a Complaints Officer, delivering exceptional customer experiences and resolving complaints from start to finish.
We are seeking an individual with excellent service skills, a genuine desire to help customers, and the ability to articulate empathy and respect.
Key responsibilities include: Investigating complaints, liaising with departments, and communicating with customers.
Ensuring accurate recording, tracking, and monitoring of complaints through our system.
Identifying areas for service improvements and contributing to a seamless customer journey.
Requirements include: Excellent written and verbal communication skills.
Ability to articulate empathy and respect.
Proficient IT skills, including Gmail, Word, Excel, or equivalent.
Basic numeracy and literacy.
Strong organisational and time management skills.
Hackney is a vibrant and diverse borough, offering great schools, parks, and local amenities, as well as excellent transport links and communities.
We value diversity and welcome applications from all backgrounds, particularly from disabled people, as this group is currently underrepresented in our workforce.
Please note that the recruitment process is anonymous, and we do not accept supporting statements or CVs.
When applying, please complete the application questions, responding to each using examples of your skills, knowledge, and experience.
We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions or any part of the application form.
Closing date for applications: 26 November 2024 (22:59).
Interview date: W/c 09 December 2024.