Complaints Officer

Complaints Officer – Bath Start Date: 18th November Commitment: Until 28th February 2025 Hourly Rate: Temporary rate based on an annual salary of £30,000–£35,000 Hours: Monday–Thursday, 9:00 am–5:20 pm; Friday, 9:00 am–5:10 pm We are assisting our client in the education sector in recruiting a temporary Complaints Officer for a three-month assignment.
This role's primary purpose is to oversee the effective management of complaints, ensuring that concerns are addressed professionally, empathetically, and within a timely manner.
Key Responsibilities Respond to complaints, adhering to established procedures Direct complaints to the appropriate department Maintain accurate records, documenting all relevant details Communicate with visitors, students, and staff via telephone, email, and in person Analyse and identify trends in complaints Efficiently manage multiple complaints and tasks Required Experience Proven experience in handling complaints Background in conflict resolution Experience within the higher education sector Strong organisational skills Ability to manage sensitive situations with empathy If this role interests you, please click "Apply."