Complaint Handler

We are looking for x2 Complaint Handlers to work on a hybrid basis from Borehamwood, Herts.
The main function of this role is to assess complaints received from initial analysis and investigation through to conclusion, resolving informally where possible.
Including communication of the decision with the insured, in a timely and efficient manner whilst always bearing in mind the relevant regulatory requirements, in particular DISP, the principle of Treating Customers Fairly and Consumer Duty Key Responsibilities Engaging with customers to be able to identify and respond to their needs, resolving queries by liaising with any relevant parties, both internal and external.
Promote and support the continued delivery of good customer outcomes across the business for all customers, with a flexible approach for those with characteristics of vulnerability.
To undertake individual Root Cause Analysis to ensure corrections and improvements are identified.
Essential Previous customer service experience Sound experience working towards performance targets Excellent telephone manner Previous letter writing experience The ability to communicate effectively An Intermediate level Excel and Word TPBN1_UKTJ