Community Manager (Flexible Workspace) – B Corp Certified businessUp to £33k DiSRUPT Agency are partnering with a luxury brand offering stunning commercial spaces for companies to work and enjoy themselves, they host company events, networking opportunities and a high-end location to socialise and work remotely.The Community Manager will be the primary point of contact and "go to" for the Community and all member day to day needs, supporting the delivery of member engagement and happiness.
You will also support the Senior Community Manager (SCM) and Regional Operations Manager (ROM) in creating an environment where our members can thrive, providing exceptional service to all that use our spaces.You must be passionate about people, obsessed with organisation and in delivering a 5* customer service experience to everyone you meet.You will deliver this by:To be the primary point of contact and "go to" for the Community and all member day to day needs, supporting the delivery of member engagement and happiness.To support the Senior Community Manager (SCM) and Regional Operations Manager(ROM) in creating an environment where our members can thrive, providing exceptional service to all that use our spaces.Managing the move in process and onboarding for new members; working with the SeniorCommunity Manager to onboard new members in line with 'Member Inspiration' KPI and agreed SOPsWork with SCM (and Membership & Events Manager where needed) to deliver the member engagement programmeEnsure wellbeing initiatives are delivered for members with agreed partners/providersSupport the Marketing team in the delivery of the Amplification Studio offering to membersMaximise opportunities to connect members with each other.Work alongside the Marketing team to grow social media engagementEnrol members on to our Mission Lit and Why B programmesUndertake local community engagement i.E., local brand outreach to develop a portfolio of discounts and benefits for membersResponsible for ensuring that members are using and engaging with the app and the portal and is updated to ensure data capture/reporting is accurateEnsure the CRM (Customer Relationship Management) i.E., OfficeRnD and HubSpot are up to date to ensure reporting is accurate.Manage the CA, ensuring all member communication including the weekly newsletter and updates are created and scheduledConduct tours/viewings in a timely mannerDevelop an understanding of competitors (their movements) in the local area of your siteSkills & Experience Required:Demonstrable experience in developing and building an engaged member community and providing exceptional member experiencesDemonstrable experience of having worked in the co-working, events, luxury retail and hospitality (including boutique hotel) and/or members club sectors.Prior experience of working in a start-up/SME and/or purpose driven business.Line/team management experienceWhat you'll get:25 days annual leave plus bank holidaysAccess to Betterspace, a mental health platform founded to give people the freedom to choose the best way to look after their mental health at work.2 working days each year to volunteer for a charityPerks you choose through Lumina - from the Cycle to Work Scheme and gym membership, to medicash and additional pension contributionsMembership to all of our work and clubspaces - meaning you will always have an amazing space from which to workUnlimited free coffee, tea and fresh fruit, plus a monthly lunch for the team in each site.Every employee receives a hard copy of our book, plus training on how to talk about it's contents from author, Richard JohnsonAnnual all-company meet-ups, and bi-annual regional meet-ups, as well as site-specific events and socialsPersonal development planValues-driven cultureOur client cultivates a culture of action and look for passionate, kind, and collaborative people to join their ship.