About the roleBring Essex and Suffolk Water to our customers and become a Community Engagement Ambassador!At Essex and Suffolk Water, we believe in delivering an unrivalled experience to all our customers, where every voice is heard loud and clear.
By bringing our services and support to the heart of every community, we are on a relentless quest to provide friendly, proactive, and top-notch services, ensuring our customers' needs are met and exceeded first time and every time.
Are you ready for an exciting career?We invite you to become a part of our Customer Directorate as one of our two Community Engagement Ambassador.
Reporting to the Customer Experience Lead, you'll play a pivotal role in nurturing strong connections with our customers and stakeholders out in the community and support, guide and coach customers to allay any concerns they have about metering as well as being able to influence sustained behaviour change in how they use water.Based in Essex, you will be field based for the majority of the working week, with and amongst our other workers in the communities.
This may include weekends at larger scale events especially during warmer months.
Driving our new universally designed engagement vehicle will be a pivotal part of this role, so a driving license is essential – don't worry, training on the vehicle itself will be provided.INTERVIEWS WILL BE HELD 26/27/28 NOVEMBERAbout youYou will be a proactive thinker, and will be able to plan, use data and tools to discuss possible outcomes.
You will also be passionate and able to bring enthusiasm every day to work.You will be able to think outside the box about how to communicate to reach all of our customers and be able to take ownership and accountability of this role.
Here at Northumbrian Water/Essex & Suffolk Water, we embrace and value Diversity, Inclusion and Equity which means bringing your full self to work.
We encourage and welcome all applications, as we believe and strive to be an equal opportunity employer committed in having a diverse community represented within all our teams, structures, and organisation.
We have our colleague network groups, including Rainbow Support Network (LGBT+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks too.About usHere are NWG we strive to make Northumbrian Water Group (NWG) a Great Place to Work, for all.
We embrace and value Diversity, Inclusion and Equity and encourage you to bring your full self to work.
As an equal opportunity employer we're committed to having a diverse community represented across our business.We're aware that not everyone will have every skill listed in the job description, and that female candidates are less likely to apply if they don't have the full range of skills, however if you have some of the skills listed, we 'd encourage you to apply.NWG at a glance:Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.We do this by providing reliable and affordable water and wastewater services for our customers.We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business.Our vision is to be the national leader in the provision of sustainable water and wastewater services.
To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.Our benefitsWe're a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues.
Our 'Tap Into' benefits include:Generous holiday entitlement starting at 26 days, plus bank holidays and additional time off on Christmas Eve and New Year's Eve.
There's also the option to buy or sell holidays.Company pension scheme, where we'll double match your contributions up to an employer contribution of 10%.Free access to local attractions.A fantastic discount scheme, with savings on days out, shopping, travel and more.Award winning 'Living Well' wellbeing support, including access to a digital GP service for you and your family members.Support with sustainable travel – through salary sacrifice cars and a cycle to work scheme.Financial wellbeing support – access our community savings scheme, financial education and low cost loans through Salary Finance.
We also provide 4 x Life Assurance and an Income Protection Scheme.Support with your development – we offer a range of development opportunities, can support you through an interest free qualification loan and we'll even pay for any relevant professional body subscription.