Communications Journey Manager - Swindon Summary ***INTERNAL APPLICANTS ONLY, PLEASE*** We're looking for a Communications Journey Manager to join the Supporter Data and Customer Journeys (SDCJ) team on a fixed-term basis.
This is a fantastic opportunity to step into a pivotal role and make an impact on audience engagement.
This is a fixed term contract due to end when the postholder returns to the role.
At this point, we cannot confirm exactly how long this contract will last, but it's unlikely to be more than 12 months, starting from February 2025.
What it's like to work here We play a crucial role in telling the remarkable stories from the places we look after, with many millions of people sharing our founding belief that nature, beauty and history are for everyone, forever.
But we don't want to stop there, we want to reach more people and show them how we work, what we stand for and how it's relevant to them.
Your contractual location will be our head office in Swindon and there'll be an expectation for you to attend the office.
However, there is flexibility on where you're based at other times.
You'll be required to work at a National Trust location for 40-60% of your working week.
This will be discussed in more detail at interview.
What you'll be doing As a key member of the SDCJ team, you'll lead the planning and delivery of data-driven marketing journeys, campaigns, and supporter communications and optimise performance across direct marketing channels.
Collaborating with internal teams and external partners, you'll create impactful campaigns that engage diverse audiences and enhance our appeal.
You'll manage a small team of Optimisation Leads, focusing on professional development and continuous improvement.
With a test-and-learn approach, you'll refine strategies to ensure relevance and effectiveness by mapping customer journeys, measuring success and using data to shape future activities and drive innovative, personalised and automated experiences.
You can also view the full role profile for this role in the document attached.
You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.
Who we're looking for We'd love to hear from you if you have: Experience and understanding of direct marketing (email and direct mail) Experience working in a complex data environment and knowledge of the practice of designing and mapping customer journeys Stakeholder management skills and the ability to work cross-functionally to bring campaigns to life Experience in people management, coaching, or mentoring The ability to deliver projects within agreed timeframes Proven ability to communicate, plan, and organise effectively The package The National Trust has the motto 'For everyone, for ever' at its heart.
We're working hard to create an inclusive culture, where everyone feels they belong.
It's important that our people reflect and represent the diversity of the communities and audiences we serve.
We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
• Substantial pension scheme of up to 10% basic salary • Free entry to National Trust places for you, a guest and your children (under 18) • Rental deposit loan scheme • Season ticket loan • EV car lease scheme • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts • Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible • Employee assistance programme • Free parking at most Trust places Click here to find out more about the benefits we offer to support you.