Description MAPP is the UK's leading specialist in commercial property and asset management, with over £30bn+ of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners.
MAPP believes that property management can be a force for good.
That's why we make buildings work, not just for profit, but for people and the planet too.
MAPP has created V1.0, V2.0, V3.0 and V4.0 framework of Property Management, to help clients and occupiers navigate the new landscape, and to ensure we deliver a fully integrated and holistic approach.
Most job descriptions read like a recipe without a clear picture of what the final product looks like.
We want to give you a picture of who we are and the role we are looking to fill.
If this position excites you, and you think you could make a difference at MAPP, do apply, even if you don't satisfy every single criterion.
We want to work with people who are awesome in an organisation that makes a difference, do a job that adds value and be rewarded for all our effort in a great place to work.
At MAPP, we want to make the real estate industry a career path where everyone feels both welcome and wanted.
We're proud of our progress so far, but we're constantly reevaluating how we can make sure the best people, regardless of gender, ethnicity, sexuality, nationality, background or neurodiversity, can see themselves excelling at MAPP.
Our MAPP values underpin everything we do.
We were the first national real estate consultancy in the UK to become a B Corp. We want you to learn and grow, to challenge yourself and be the best you can be.
As an organisation, we are growing, and have done so for the last five years.
We promote about 10% of our office-based roles in a year.
We have fun together with events and opportunities to connect, grow and learn with charity days and fundraising events for our communities, as well as study days that broaden our professional horizons.
This role gives you the opportunity to be a part of our effort to do something a little bit special in property management, and we would love for you to apply.
We are always on the lookout for great character – that is what makes us MAPP people.
If that is you, we would love to meet you!
Title, Team and Role Summary Title : Tenant & Community Coordinator - Windsor Royal Team : Site - Retail Who Does This Role Report Into?
Centre Director Role Summary / Purpose and Scope A fantastic opportunity has arisen to work at the truly unique and historic location that is Windsor Royal.
We are looking for a great communicator and people person to join our friendly team.
This a very exciting time for Windsor Royal and we are looking for someone special to embrace this opportunity.
The role of Communications and Engagement Coordinator will entail networking with tenants, businesses and local community groups to promote the truly awesome offer at Windsor Royal .
You will have excellent technical skills and be an experienced social media professional with experience of liaising with marketing professionals on creative campaigns delivering exciting and engaging events to appeal to the local community and drive footfall at Windsor Royal.
This is a key requirement in your role.
If this role has excited and inspired you , we cannot wait to meet you Key Performance Areas Client / Tenant Relationship Communication and reporting Presentation skills Excel – data collection Responsiveness and Problem Solving Values and Behaviour Skills, Knowledge and Values Skills (People & Technical) Completing weekly tenant feedback and figures report Review footfall data and tenant feedback and identify any trends, share these with the Centre Director Prepare reports for the client Prepare presentations for Management Meetings Maintaining up to date sales data Act as one point of contact for tenants Strive to continuously improve the tenant relationship Induct new tenants to MAPP Retail and Marketing Managing tenant complaints specific to Marketing Ensuring tenants compliance with key holder information Report writing, attending meetings & note taking Manage MAPP retail/Mallcomm Work with the appointed marketing agency with direction from the Centre Director Showing flexibility with working hours in line with the needs of the business/events – this will include weekends Assist in the management of events with support from the Centre Director and Operations Manager Engagement with the Town Centre Management team, supporting the Centre Director Values & Behaviour Exhibition of MAPP Values : Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable Self Management including showing initiative, being proactive and meeting deadlines Engaging with the Big Picture Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally Achieving Results and Prioritise Work Innovative Solutions and Problem Solving Developing Self and Others and willing to Learn Experience and Salary Level of Experience / Certifications: Excellent IT skills and use of Microsoft office and google packages Excellent organisational skills Good knowledge of tenant management and relationship building Experience in delivering exceptional customer service Pleasant and confident telephone manner Ability to remain calm and professional in difficult situations Ability to work with other team members effectively Ability to communicate and influence at all levels Level of retail experience desirable Working Hours: 9am - 5.30pm Monday - Friday.
Staff parking is available on site Salary Range (Based on Experience) £26,000 - £33,000 per annum, depending on experience.
We believe property management can be a force for good.
That's why we make buildings work, not just for profit, but for people and the planet too.