Brief Description About Shared ServicesOur Shared Services team deliver specialist processes that have a direct impact on the performance of Network Rail, our customers and suppliers.
These services include payroll, recruitment and onboarding, payables, receivables, financial accounting, reporting, controls and compliance, and helpdesk support.What will you be doing?We are looking for Credit controllers / Collecting Agents to join the Collections team in Shared Services.
You will be actively chasing large volumes of customers, completing complex reconciliations, and liaising with internal and external stakeholders.You will demonstrate the ability to continuously improve by building knowledge and understanding of the operation you work within, document processes and drive standardisation whilst upskilling team members to follow and continually consider improvements to processes.The collections team are responsible for the collection of high value debt.
Our collection team is operated on a rota basis therefore candidates should be flexible to work between the hours of 8am and 5pm.About the role (External)What skills & experience will you'll need to succeed?Great attention to detail and accuracy – delivering quality administrative outputs to prevent rework and compliance to the administration of internal processes.Excellent Excel skills - proficiency with data manipulation, filters, pivot tables, V-lookups and the ability to reference data from one workbook to another.
You will also use excel to analyse complex data sets and produce reports.Confident communicator – you'll be dealing with queries from external stakeholders and will monitor a shared inbox.
You'll need good written and verbal skills: concise, clear and articulate.Organisation and prioritisation – you will have to complete tasks within specified timeframes and be used to KPI's and SLA's.Ideal CandidateCredit Control experienceExceptional customer focus/engagementProven administrative / analytical skills.Experience of delivering continuous improvementExcellent communication skillsWhat could help set you apart?Previous experience in Debt CollectionDemonstrable experience of processing high volume activityExperience of delivering continuous improvement programmesKnowledge of Oracle eBusiness Suite experienceAbility to resolve complex reconciliation queries.