Our Coffee Shop Assistant play an essential role in delivering and exceptional customer experience across our Restaurants - delivering tasty food, ensuring food hygience and driving sales.Responsibilities Giving great customer service by helping customers with various transactions across the storeDriving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membershipOffering a helping hand with customer queries through great product knowledge as well as allergies and dietary requirementsWorking with your team to maintain the cleanliness and upkeep of your storeYou will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, till work, take to car deliveries, stock control routines, restaurant service– an ideal opportunity to gain more skills and experience Who we are looking for You have a passion for delivering a great customer experience, serving everyone with a smileExperience within a customer facing role and have a passion for working within hospitality You work well within a team, builds relationships and have fun, whilst celebrating successYou show up to work on time, well presented and bring your can do and hardworking attitude along with youYou are eager to learn new skills and gain new experiencesYou flourish in a busy, fast-paced environmentCan demonstrate our values at all times – we're one team, getting better everyday.
We bring a smile.
We live and breathe gardens.
We make it work for our customers What we offer Generous annual leave entitlement.
Use your holidays when you want with limited statutory days off requiredTreat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls Access to Wagestream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial adviceAccess to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platformAccess to Dobbies Academy – continue your development with our eLearning platform and development programmesThriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers About usAt Dobbies, we're proud to have history dating back to 1865.
Founded by James Dobbie, we're the UK's largest garden centre retailer, with 3,800 colleagues and 77 stores, including six Little Dobbies, and a Central Support Office near Edinburgh.
Our passion and joy for gardens and plants is what makes us special.
In our stores, we showcase this through own brand and branded products, concession partners and services.
We have something for every season, occasion and style of garden, outside and in.
Many of our stores also feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.
At Dobbies, we champion garden living all-year-round and offer a calendar of events and experiences that bring people and communities together.
We're committed to being a great place to work.
We're one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success.
Together, we make it work for our customers.