About Grass Valley?
With our award-winning technology and trusted expertise, Grass Valley enables and empowers creators, broadcasters and media organizations to produce brilliant content that captivates audiences and connects people through the magic of media.
As the industry's R&D powerhouse, we offer the widest and deepest range of best-in-class solutions in the industry.
We are the trusted partner to many of the biggest and most creative names in the media and entertainment business as we help our customers to build successful media businesses and navigate the rapidly shifting mediascape.
Our people are creative, knowledgeable, passionate and dedicated, working together to deliver high quality solutions and services to customers all over the world.
We are looking for our future ambassadors, technologists, thought leaders and innovators to continue this beautiful journey with us.
This is your opportunity, join us!
The Opportunity
Grass Valley is looking for a Cloud Solutions Technical Account Manager to demonstrate industry leading customer service and provide innovative solutions that help to resolve our customer's various broadcasting challenges.
TAM PROFILE
GV TAM works collaboratively with our end-user technical and business teams.
The TAM serves as a strategic resource to help our customers plan for success and optimize their technical investment in our cloud solutions.
GV TAM provides proactive guidance based on a solid understanding of our customers' operations and goals, and their unique technical environment.
GV TAM provides industry best practices and a wealth of knowledge for our current and future cloud solutions and services.
GV TAM also proactively monitors active and historical case trends to pass along insights and best practices.
Our TAM highlights opportunities to optimize our customers' current deployments and recommend other products that would complement their existing solution.
What You Will Need To Be Successful
TAM RESPONSIBILITIES
Here's how a GV TAM, as a trusted, technical, strategic advocate, can help our strategic customers maximize their return on investment (ROI) using GV's solutions and services:
Orchestrate the onboarding experience, with a focus on adoption and support.Be the technical expert and advisor for the customer on GV's products and solutions.Streamline engagements with GV technical delivery teams and product teams.Anticipate the technical impact of changes through mitigation techniques and best practices accumulated from previous delivery experience.Mitigate risk by identifying critical path items and ensuring remediation plans are executed.Advocate for and drive technical issues to resolution and provide updates.Plan regular proactive operational reviews to discuss:Training and operational opportunitiesBest practicesPerformance metricsCritical issues/root cause analysisStrategic planning for new deployments and roll-outsRepresent and advocate for future needs during GV product lifecycle planning.TAM PROFESSIONAL KNOWLEDGE
Experience and knowledge
Extensive experience in working with Cloud SolutionsDegree qualified in a relevant engineering or technical area, or equivalent combination of skills and experience in the Broadcast IndustryPrevious customer facing experience as a technical lead/TAMAbility to manage multiple tasks and projects in a complex environment.Demonstrable ability to adapt to new technologies and learn quicklyPresentation skills: equally good with both large and small audiences, and ability to communicate complex topics in a simple way to senior management/executives.Knowledge of Broadcast Video and Audio formats.Working knowledge of server-based applications, computer networking and storage systemsExposure to computing security concepts/best practicesKnowledge on & with IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network Monitoring / Troubleshooting toolsSolid cloud technology knowledge (AWS (Preferred), Azure or Google Cloud)Other Preferred Skills
Strong customer focusStrong multi-tasking skillsSelf-starter who is excited about technologyWillingness to learn and adapt to the entire technology stackSolid research skills with an emphasis on finding and using information quicklyProven ability to function as a part of a team.Excellent written and verbal communication skills.Proven ability to meet deadlines.Be hardworking, organized, team orientated and be able to work under pressure.Ability to travel to and work at customer sites on a regular basis if requiredWorking Conditions
Competitive Compensation packagesRemote / Work from Home with regular days at customer sites in London, UKEnergizing and supportive work environmentThis job description is intended to describe the general nature and level of work involved for this job.
It is not an exhaustive list of all responsibilities, duties and skills required of this job.
Grass Valley is an equal opportunity employer and makes employment decisions without regard to gender, marital status, race, religion, color, age, disability, sexual orientation or protected veteran status.
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