Clinical Operations Manager For Hiu And Norwich Matrons

Job summary An exciting opportunity has arisen for a highly motivated, enthusiastic experienced registered nurse to join Norwich Place as a Clinical Operations Manager supporting both the High Intensity User Service and Norwich Community Matron team.
Both teams work with service users to promote self-management of chronic long-term conditions while managing any acute episodes to ensure the patient receives the Right Treatment in the Right place.
You will work out of several NCHC locations in Norwich and some travel across the County would be expected as part of your staff support provision.
Main duties of the job To provide clear operational leadership and line management to staff working in Community teams within your portfolio.
Alongside the leadership of both teams, the successful candidate will be expected actively look for, and progress, opportunities to improve and develop both services, working with our system partners to support patient autonomy.
The post holder will ensure NCHC's annual priorities, goals and behaviours are embedded within the team and place, contributing to staff wellbeing, and working alongside our key partners and stakeholders to ensure patients receive a seamless and integrated service.
High Intensity User Service (HIU) The HIU service aims to work with the most vulnerable clients across the health and care system.
We identify frequent users of unscheduled care and using a client centred, coaching model, work holistically with service users to set goals and identify practical support to empower positive behavioural change.
Norwich Community Matrons The team provide advanced case management and clinical nursing care to patients with long term conditions who are often high intensity users of both primary and secondary care.
You will work closely with PCN and NCHC community team colleagues to assess and provide advanced level interventions for patients with long term conditions.
About us Norfolk Community Health and Care NHS Trust is an organisation assessed as being 'Outstanding' by Care Quality Commission in 2018.
If you would like to be part of an outstanding organisation that delivers high quality personalised care, supports innovation, that is committed to delivering quality services in our local Communities, and promotes an open and fair culture, then please apply to work with us.
You will receive support and development through in service training, regular appraisals, a personal development plan and clinical supervision.
Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title Find out more about working for our organisation here: Job description Job responsibilities Job responsibilities To facilitate the delivery of service specifications and key performance indicators.
To work with all healthcare professionals and statutory / non statutory agencies to provide a seamless, integrated service to our service users/patients.
To be responsible for the professional leadership of defined teams within Place Locality, demonstrating a supportive and flexible leadership approach and a proactive, responsible attitude to promote confidence in the team and the service.
Deputise for other Clinical Operations Managers & Clinical Leads as required.
To explore current practice, identifying areas for development.
To provide professional clinical leadership to the Integrated Community Team within own sphere of practice.
To work within the integrated team to prevent unnecessary admission to hospital.
To ensure services can provide in-reach to inpatient units and procured beds where required.
To work with all health care professionals, and statutory/non statutory agencies to provide a seamless, integrated service to our service users Person Specification Qualifications Essential Registered Nurse.
Physiotherapist or Occupational Therapist.
Current registration to a professional body 1st Level degree or nursing diploma working towards nursing degree Evidence of Continuing Professional Development and its application.
Recognised Management Qualification or evidence of working at that level Desirable Masters level education Experience Essential Experience of leading a team Experience of working in a multi-agency environment A track record of successful service & policy development & implementation Working knowledge of current issues within clinical practice and service development Evidence of post graduate development Desirable Experience of managing a multi-disciplinary team Project management Experience of managing budgets Skills/Knowledge Essential Analytical skills, with the ability to problem solve complex situations.
Experience of change management A track record of successful service & policy development & implementation Knowledge of current developments in the health service and political awareness of the NHS Experience of working in partnership with multi-disciplinary team Able to command respect of the multi-disciplinary team Ability to work across professional boundaries Able to use own initiative Evidence motivational skills Experience of staff recruitment, induction, career development and appraisal Experience of strategic deployment of workforce to deliver a service.
Able to provide high standards of care.
Evidence tact & diplomacy Empathy and sensitivity Good observational & reporting skills Ability to manage stressful situations.
Good interpersonal skills Work flexibly to accommodate service needs Will be able to make own travel arrangements Desirable Evidence of managing change within a clinical environment Financial management experience and responsibility Communication Essential Expert communication skills, able to address communication barriers Have Good IT/ keyboard skills Well-developed verbal and written communication skills Personal and People Development Essential Be aware of own limitations & able to gain support where necessary.
Strong commitment to service development & positive change Highly developed interpersonal skills with attention to details Influencing skills and ability to negotiate at all levels.
Experience of developing policies and procedures Personal Attributes/Behaviours Essential Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults Other Essential The post holder will need to be passed fit to perform full duties of the post through occupational health with any reasonable aids and adaptations if necessary.
Some roles require additional level of checks as part of the employment process, roles which come into contact with children, vulnerable adults, or their families.
Must hold full valid driving licence and have access to a vehicle.
Able to communicate effectively in written and verbal English language