Main area Admin - Primary Care Dental Service Grade Band 3 Contract Permanent Hours Part time - 22.5 hours per week (Monday, Tuesday, Wednesday) Job ref 387-S-6296-IB
Site Riverside Health Centre Town Bath Salary £24,071 - £25,674 pro rata (full time equivalent per annum) Salary period Yearly Closing 15/12/2024 23:59
As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
An exciting opportunity has arisen within the Primary Care Dental Service of University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) for a Clinic Co-ordinator.
We are looking for an experienced, enthusiastic and dedicated individual to provide effective and efficient clinic co-ordination support for the department. The post holder will have a range of administration experience, ideally in a healthcare environment, although other administration/PA experience will be considered.
Please note, the successful applicant will work from an external community site located in one of our Primary Care Dental Service Departments. The post holder will be predominantly based at Riverside Health Centre in Bath BA1 2BT, but there may be an occasional requirement to cover one of our other Departments located in Yate, Southmead, Easton or Weston according to service needs. The post holder will not be based at Bristol Dental Hospital.
Previous applicants need not apply. This role is not suitable for Sponsorship. Main duties of the job Working in a busy and sometimes demanding role, within a supportive team, the applicant must be a good team player. The applicant should also have good organisational and interpersonal skills and the ability to work well under pressure. As the post deals with patients, relatives and healthcare professionals on the phone and face to face, applicants must have excellent communication skills and will be expected to have a courteous and efficient telephone manner. They need to have a good working knowledge of Microsoft Word, Excel and Outlook and an ability to learn new systems.
The post-holder will play an integral role in promoting and ensuring a professional and positive working environment for patients attending a UHBW dental community department across the Bristol, Bath and Weston area.
The role is responsible for the ongoing management of waiting lists, the organisation of clinics and patient appointments (onsite and domiciliary), and daily tasks associated with the daily management of an outpatient setting and reception area.
The post-holder will work with a variety of colleagues to optimise communication, enact any changes and act as a key point of support and contact for patients and colleagues alike.
Working for our organisation University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.
Detailed job description and main responsibilities For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
Person specification Qualifications and Training Educated to GCSE grade C or above (or equivalent) in English Language and Maths Business and Admin level 3 NVQ or equivalent experience Knowledge and Experience Extensive clerical / reception experience in a healthcare / public setting Experience of handling cash and banking Experience of dealing with the public in person, by telephone and via letter Experience of working in the NHS Skills and Abilities Ability to work effectively as part of a team Ability to communicate effectively and be sensitive to patient needs Understand the importance of patient confidentiality Ability to adjust to change and motivate others Computer literacy, keyboard skills and Microsoft packages Ability to work under pressure and deal with difficult situations/conversations with members of the public/patients/carers Ability to work unsupervised Ability to travel to sites to provide cover, when required Knowledge of dental software Knowledge of NHS paperwork, rules and regulations Self-motivator Solution focussed Willingness to learn new systems Willingness to interact with a multidisciplinary team Reliable and consistent Adaptable We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.
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