Client Support Specialist

Details of the offer

Location: Newbury (Hybrid), UKSalary: Excellent basic salary plus bonus and Vodafone benefitsHours: Full time hours per week – Mon to Fri*Hybrid At Vodafone UK we believe that through collaboration and connection we can achieve great things.
Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role.
Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are.Who We AreWe're a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world.
With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company.
We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.Be part of Vodafone Business UK, a team that are revolutionising how customers use technology and connectivity.
With our extensive range of products and services, we help all kinds of organisations – from small, local businesses to multi-national corporations – unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).
What you'll doSupport Client Sales Managers by actioning administrative activities related to opportunity development through to contract implementation and revenue recognition.
Ownership of processes such as CPQ/quoting tool input, credit checks, savings analysis, formatting of proposal documents, order raising, raising POs and GRN-ing and then working with billing/finance to ensure that invoices are timely and forecasted correctly.Where applicable, ownership of the Pre-Sales statement of works process from initial customer request to signature to deliver project work for VF.
Collaborating with the customer and internal solution/project teams etc as required to achieve customer SLA's.Be the point of contact for one, or more customers ensuring knowledge of the customer, our contracts, processes, and vertical industry.
Create and own the sales support process/customer documentation for your given customers, ensuring no disruption during absence.In life engagement with customers – positioned as a key part of the Account team on aligned customers and as the go to person for assisting with BAU issues, credit management and where support is needed to align various parts of our business.
Responsible for assisting Sales lead with the Account Development plan – including and not limited to landscaping of customer's sales addressable market, helping with lead generation through social media platforms, understanding of customer's vertical and trends.
Who you are • Good understanding of sales processes including management of tools such as Ignite, Swift, CPQ• Experience of working with Business customers and preferably in a sales / targeted environment.
• Excellent communication and relationship skills with large enterprise customers and internal teams (both oral and written)• Excellent day to day management of your own workload


Nominal Salary: To be agreed

Source: Talent_Ppc

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