Client Services Assistant

About Us We are an award-winning Charity agency with 30 years' experience, delivering fundraising and awareness campaigns for some of the UK's most well-known charities such as Dogs Trust.
Our passion for Fundraising continues to grow resulting in raising over £20,000,000 for our charity partners.
The Role To closely support the Client Services Executives and Account Managers with the provision of excellent customer service to our clients and Charity Link fundraisers.
Duties include: • Provide a supporting role in managing the campaign admin tasks and reporting with our clients.
• Daily quality control calls • Running reports from the portal • Assist with the development and implementation of tablet processes and procedures • Other associated administration as required • Dealing with fundraiser queries from the field • Gathering data and supporting production of monthly reports focusing on campaign KPI's • Active involvement in regular team meetings both internal and with clients • Supporting ongoing ad hoc projects and initiatives Salary: £25,000 - £26,000 + discretionary bonus Hybrid structure : 4 days remote, 1 day at the office: every Thursday in head office located in Ruscombe (RG10 9BX).
Requirements Administration Experience Excellent phone manner Attention to detail / Accuracy whilst keeping pace Level-headed / work well and independently under pressure in a busy environment Can do attitude / happy to get stuck in to anything Excited by targets and KPIs Benefits 23 days annual leave (plus bank holidays), and flexi holiday scheme Pension Healthcare plan, and death in service plan Shopping discounts at over 30,000 retailers