Hours: 35 hours a week, Monday-Friday 9am-5pm Do you have a passion for customer service & sales?
Are you a skilled communicator who is happy engaging with clients on a number of services?
Jones Whyte are looking to recruit a Client Services Advisor to join our busy Client Services Team.
This is a sales-based role, which presents an opportunity for the right candidate to develop personally and professionally within the firm.
At Jones Whyte, you will be surrounded by people who will help you achieve your ambitions.
Our collaborative & supportive environment gives you the chance to build solid relations with senior leaders & peers alike.
The Role As a Client Services Advisor, you will be the first point of contact for our clients, responsible for managing both inbound and outbound sales enquiries across our legal departments.
Your primary goal will be to convert these enquiries into successful engagements by delivering an exceptional client experience.
You will handle calls of a sensitive nature with compassion, understanding, and professionalism, ensuring clients feel supported throughout their interaction.
Building strong, trusting relationships with prospective and existing clients in a short period of time will be essential.
You'll need to quickly assess client needs, identify the appropriate legal service and department, and provide accurate guidance to address their queries effectively.
The role requires strong communication and problem-solving skills to assist clients in determining their requirements while efficiently navigating our sales management system.
Enquiries will come through various channels, including phone calls, emails, and our lead management system, so the ability to seamlessly manage and prioritise tasks across multiple platforms is critical.
This is an opportunity for a confident, empathetic, and detail-oriented individual to excel in a fast-paced, client-focused environment.
Key Attributes: The ability to build rapport quickly with others Basic computing & IT skills; MS Office A positive forward-thinking mind-set Excellent customer focus and be commercially aware A results driving mind-set Experience of sales, customer service and/or contact centres Experience working towards daily/monthly KPIs/targets Desirable but not essential: Experience handling complaints Previous experience working in a Law firm Key Responsibilities: To respond to inbound and outbound calls, emails, and web enquiries (warm leads) from existing, new, and returning customers looking for legal advice and services Talking to clients to understand their requirements and selecting services to suit the client needs To generate quotations and ensure that prospective customers have an excellent experience as soon as they contact our firm Consistent communication with our departments across the firm to ensure new business is a priority, developing and generating new leads.
Handling leads from multiple channels and controlling them through our leads management system Taking payments online and over the phone Producing contracts and managing e-sign processes Liaising throughout with our solicitors to ensure clients receive fast and accurate legal advice Attending and contributing to weekly team meetings Adhering to and putting into practice all Jones Whyte policies and procedures in a professional and confidential manner Meeting Jones Whyte KPIs/Targets to support the wider needs of the business Company Benefits & Perks Holiday Loyalty Scheme: Earn an additional 5 days holiday Buy and Sell up to 3 holiday days each year Commission Scheme Company Pension Scheme Annual Company Day out Birthday Early Finish Excellent maternity and paternity benefits #J-18808-Ljbffr