The role of the Client Service Manager is to support a range of clients with their day-to-day enquiries.
The role holder will manage the provision of client service support to high-valued Global Liquidity and Cash Management clients, ensuring client expectations are surpassed.
The role is to provide first-point support for the clients and their day-to-day banking enquiries and to provide support to their Client Service Team Leader to enable the team to partner with Sales, Relationship Managers, Product Management and Operations to identify customised, competitive solutions.
In this role, you will: • Manage and resolve day to day queries from the clients supported in your team • Encouraging clients to utilise digital self-service tools where possible to improve client experience • Establish and maintain excellent working relationships with key stakeholders • Help the Client Service Team Leader identify and introduce service improvements to improve the overall client experience • Interaction with other global units including clients, global service teams (GSCs), Sales, Product Management and other elements of Client Management To be successful in the role, you should meet the following requirements: • Fluent in French language both written and verbal.
• Ability to work under pressure within pre-defined SLA's • Take ownership of issues and liaise with the relevant parties to make informed decisions based on experience and information to hand to effectively resolve problems • Must be proactive and prepared to investigate issues off own initiative with the minimum of information • Experience of planning and prioritising own time effectively, aware of responsibilities and committed to delivering these efficiently The base location for this role will be Edinburgh Park, Edinburgh with hybrid working.
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Being open to different points of view is important for our business and the communities we serve.
At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.
We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.
We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: Email: ****** Telephone: +44 207 832 8500