Who we are // Slaughter and May is a leading international law firm, recognised throughout the business community for its exceptional legal service, commercial awareness and commitment to clients.
We advise across the spectrum of legal matters including high-profile, ground-breaking and complex transactions, contentious matters and all aspects of risk.
We deliver innovative and bespoke solutions to our clients, domestically and internationally.
We provide clear legal advice that spans the globe whilst tackling the cultural nuances between jurisdictions.
At Slaughter and May, with over 1,200 partners and staff worldwide, everyone's contribution is valued and all enjoy an open, friendly and supportive culture.
We have an underlying sense of pride in who we are and what we do, and our inclusive culture values everyone's contribution to making us a market leader.
In addition, there are excellent benefits and facilities and a variety of development opportunities to support you in your role.
Role overview // We are recruiting for a Client Relationship Management Programme Executive to join the Global Client Development (GCD) team, which forms part of the wider Commercial department, based at the firm's head office in London.
The GCD team works closely with partners and other fee earners to win work and grow client relationships on a global basis.
Taking an integrated approach to client development, the team brings together regional, practice and sector based expertise to maintain, grow and support client relationships and law firm (strategic partner) relationships.
In this role you will be managing the firm's Client Relationship Management Programme (CRMP) of c.70 clients ensuring the programme runs smoothly and effectively in our efforts towards enhancing our client relationships, driving client value, identifying new business and cross-selling opportunities, and driving greater revenue.
You'll be working directly with and reporting to the Head of BD who held the same position in the firm originally.
You'll also be reporting back to The Managing Partner and Co-Heads of Corporate on a regular basis who are the senior partners responsible for the CRMP at Slaughter and May.
Key responsibilities // The key responsibilities of the corporate Client Relationship Management Programme Senior Executive are set out below - there may be others which are not listed.
This is hybrid role with an expectation to be in the office three days a week (with a requirement for four days during the probationary period) and the successful candidate may require some working outside our normal working hours of 9:30am to 5:30pm.
Client Relationship Management Programme: Taking a lead role in the co-ordination and management of the firm's CRMP, ensuring internal meetings take place, and actions are tracked and met.
Attend all CRMP internal meetings to ensure consistency and best practice while developing your knowledge of our client relationships, the key stakeholders, and our cross-selling propositions.
Working with Client Relationship Associates for clients in our 'Maintain' category to firstly train them on the CRMP and to lend support to the Client Relationship Partners in the formation of client plans and ensuring agreed actions are carried out.
Create, own, and deliver on objectives for clients in the 'Growth' category.
Work with Business Intelligence Team to produce financial analysis on each CRMP client ahead of each meeting.
Produce bespoke report for the Managing Partner and Co-Heads of Corporate M&A ahead of each meeting, identifying opportunities and summarising objectives/outstanding actions or potential issues.
Own the GCD cross-selling tracker and utilise it to identify opportunities for CRMP clients.
Capture missed opportunities/missed M&A deals for clients using MergerMarket.
Following client meetings, assisting in sharing relevant intelligence to both legal and business service areas of the firm and disseminate the relevant actions to the GCD leads and track their completion.
Reporting throughout the year using both financial and non-financial KPIs on progress within the CRMP.
Taking a lead role in the use and the development of the CRM database (Dynamics) to support the CRMP.
Understand clients' business strategies and legal needs through targeted research, to inform growth strategies and client relationship initiatives.
Client monitoring and analysis: Monitor performance of clients and identify and recommend new entrants to the CRMP, plus departures.
Working with the Head of BD, monitor financial performance of clients where they has been a dip and potential 'Drift', and prepare financial reports ahead of a 6-monthly 'Drift' meeting with senior partners.
Monitor new clients and flag potential opportunities to grow client relationships.
Secondment programme: Project manage the BD secondment programme, tracking outgoing secondees and assigning BD leads, while also tracking secondees too, briefing and debriefing them and spotting BD opportunities.
Candidate profile // Candidates for this position must have: Previous experience working within a legal/professional services environment Proven track record in client relationship management or programme management within professional services Ability to communicate effectively with senior stakeholders, confidence to develop strong working relationships with fee earners and members of the BD team Skilled in data analysis and the ability to identify commercial BD opportunities within it.
Experience using PowerBI, Excel, and CRM systems Proven ability to manage multiple deliverables independently within a tight timeframe and deliver high quality work Ability to be proactive, entrepreneurial, and self-motivated Excellent interpersonal and communication skills (written, spoken and presentational) Excellent attention to detail and good use of grammar Proactive approach to defining needs and delivering solutions Ability to build strong business relationships with internal and external clients and the resilience to deal with demanding individuals Willingness to foster an inclusive team culture High level of professionalism and integrity; displays the highest standard of professional ethics You will also be expected to display the attributes set out under the firm's Key Behaviours for Business Services staff for this level of role.
Below are the most relevant for this role: Technical & professional expertise Service excellence Drive to deliver Analysis & judgement Communication & influence Working with others Leading & managing people Resilience