RealityMine has been a pioneer in delivering data-driven insights to the media and market research industries for over a decade.
Our ViA platform provides unique and actionable data solutions to top brands and partners worldwide, empowering them to make informed, strategic decisions.
As we continue to expand, we're seeking a Client Mobilisation Manager who will play a key role in creating seamless onboarding experiences for our clients and ensuring their success from day one.
The Role: Located in Stretford, Trafford Park and comprises of Hybrid working.
As a Client Mobilisation Manager at RealityMine, you'll be the primary leader for the onboarding, setup, and mobilisation of new client accounts, setting them up for success and delivering against our ViA pillars.
Working closely with Business Development and our internal technical teams, you will provide essential support in shaping client deliverables, coordinating project requirements, and ensuring smooth transitions.
This is an impactful role with a high degree of client visibility, as you'll act as the central point of contact for pilots, onboarding, and migrations, bringing together cross-functional teams to deliver a world-class client experience.
Key Responsibilities: · Oversee the successful onboarding and mobilisation of new RealityMine clients and · partnerships, from initial planning to seamless handover to Account Managers.
Collaborate with Business Development to provide technical sales support, ensuring each client's unique requirements are fully met and set up for long-term success.
· Lead the setup and configuration of client technology, data supply, and data access, · ensuring all technical elements align with client needs and RealityMine standards.
Act as the main coordinator across internal RealityMine teams, including Product, · Technology, and Delivery, ensuring smooth onboarding and migration processes.
Oversee and address project RAID (Risks, Assumptions, Issues, Dependencies) issues, · escalating to senior management when necessary.
Foster first-class client communication and relationship-building, ensuring clients are · engaged and informed throughout their onboarding journey.
Contribute insights to our Product Roadmap based on client feedback, aligning · RealityMine's offerings with market demands.
Drive continuous improvement within the Client Mobilisation process, contributing to the development of our ViA strategy.
· Adhering to company policies and procedures with respect to security, quality, and health and safety.
About You: You are a proactive and client-focused professional with a passion for project management and a knack for relationship building.
Your experience in managing complex, multi-stakeholder projects makes you a natural fit for this role, and you thrive in fast-paced, evolving environments.
Here's what we're looking for: Proven track record of delivering complex projects involving multiple partners on time and · within budget.
Strong interpersonal and communication skills, with a desire to build solid relationships · with both clients and internal stakeholders.
Ability to influence and negotiate at a senior level, both with clients and internally, ensuring · a project's success.
Excellent organisational and time management abilities, comfortable managing multiple · priorities in a fast-paced environment.
Client-facing experience, ideally up to senior management or board level.
Preferred: · Experience working with international clients and third party partners · Background in the market research of media industry, with knowledge of data insights and analytics Benefits Work in a market leading technology company that helps research and marketing professionals achieve unique insights into the mobile and digital lives of consumers.
At RealityMine we do everything we can to support our people so that they can be themselves and realise their potential.
We love people who are hungry for learning and achievement!
· 25 days paid holiday plus bank holidays · Purchase/sale of up to 5 leave days pa – after 2 years' service · Life insurance · Workplace pension with employer contribution · Performance based bonus scheme · Informal dress code · Cycle to work scheme · Branded company merchandise · New company laptop · One to one learning and development coaching sessions · Support and budget available for training programmes · 'Giving back' to charities Manchester Office · A dynamic and friendly office in Trafford Park, with free parking and secure bike shed · Variety of working environments - standing desks, soft seating, desks · Seasonal office events · RealityHive social events · Free breakfast, fruit, tea, coffee, juice, snacks, etc · Manchester office - daily visit from local restaurant 'Green Fork' for lunch and snack purchase · Vending machines · On site showers Hybrid Working · Work from home and in the office · Working from home equipment provided I.e.
desk, screen and chair · RealityMine Colleague £100 pa to spend on additional working from home items · Office days- lunch provided for team meetings, collaborations and business needs · Flexibility offered on start and end times depending on personal circumstance · Regular virtual meetings (team and company) – via telephone and video · Birthday and seasonal gifts sent to your home · Monthly fun competitions with prizes · Virtual quizzes and daily celebrations If you're a Client Mobilisation Manager professional excited to work on impactful projects and shape the future of data insights, we'd love to hear from you.
Please email your CV with the heading 'Client Mobilisation Manager ' to ******