Client Management Manager

About Us: We specialise in facilitating fieldwork for our clients, helping them conduct impactful research.
From recruitment to project management, we ensure high-quality deliverables for both single and multi-country projects.
Client Management
Strong ability to engage and maintain positive relationships with clients via email, phone, and in-person.
RFQ Management: CRM Management : Proficiency in managing and updating client information within CRM systems, ensuring accurate and up-to-date records.

Project Management:
Manage projects from kickoff meetings to final deliverables.
Coordinate multi-country projects, ensuring timelines and quality standards are met.
Work as part of a team, supporting colleagues to achieve project goals.
Ensure all processes align with quality and client-oriented objectives.
Collaborate with the marketing team to explore innovative recruitment strategies.

Participate in training sessions to learn neuro research methodologies.
Market Research Facility Management:
Book and coordinate market research facilities.
Skills and Qualities:
Proactive and agile thinker with a knack for finding solutions.
Client-focused mindset with a commitment to quality.

Full-Time (Hybrid: Typically, 4-5 business days per week in our studios, with flexibility to adjust to 2-3 days during quieter periods).
Monday to Friday - 9am-6pm, with occasional late shifts
Experience in customer-facing roles such as call centres, retail, or fast-food industries.
Undergraduate candidates who aspire to build a career in research are encouraged to apply.
we provide comprehensive training.
Live in Birmingham or willing to relocate as the job is not suitable with long commute
Hands-on training and mentorship to develop research and project management skills.
Opportunity to work on exciting projects, including multi-country initiatives.
Salary: £24K to £30K a year depending on experience