An exciting opportunity has arisen for a Client Care Director to play a crucial role in continuing our company's success, acting as an advocate for our product in all communications.
We're looking for an individual with a background in either sales, account management or operations, who enjoys engaging with clients day-to-day to gather feedback and improve our service through updates and changes.The role requires you to be comfortable when communicating with clients of all levels, both over the telephone and via email – so excellent communication skills are a must.
Hours: Monday - Thursday (1pm - 10pm), Friday (1pm - 6pm) - 4.5 days per week Responsibilities
Providing solutions through quality communication, leading to a fast and efficient customer experience
Booking appointments for clients to meet with our field-based Heads of Client Support
Managing a CRM database on a day-to-day basis
Cycle to work scheme
~23 days annual leave plus bank holidays, increasing with length of service
~ Additional half day off for birthday
~ Enhanced maternity, paternity and adoption leave
~ Smart pension scheme
~ Life insurance and critical illness cover
~ All expenses paid company events in sought after venues
~ Free fruit & breakfast
~ Car valet service
~ Career development directly linked to your performance
~ Fundraising initiatives for our registered charity – the PHMG Foundation
~ Dedicated Employee Assistance Programme
We saw the need for a fresh approach to audio branding, one that harmonizes creativity, technology, and results.
Today we serve over 37,000 clients across 50+ countries, helping businesses to elevate their brand and customer experience by embracing the power of sound.we also pride ourselves on supporting SMEs across virtually every sector, providing each with world-class audio branding solutions.For those with the talent, drive, and ambition, PHMG offers a vibrant workplace with over 800 colleagues across six global offices.
Here, you'll collaborate with some of the brightest minds in the industry, all united by a passion for innovation and excellence.Joining PHMG means becoming part of a company that values creativity, embraces diversity, and fosters professional growth.