Job summary An exciting opportunity has arisen for an enthusiastic and energetic individual to join our busy Medical Imaging Clerical Team based at Ipswich Hospital.
This post is full time hours per week Monday to Friday - to In this role you will assist in providing an efficient, high quality, reception/clerical support service to Medical Imaging.As you will be dealing with patients and the general public, you must have a polite telephone manner and be approachable.
You will also need to have the ability to work under pressure to strict dealings with excellent organisational skills.
You will work on your own initiative with attention to detail and have confident and accurate IT skills.Ideally, you will have previous experience in a similar environment within an NHS setting, and knowledge of the hospital booking systems, Lorenzo and CRIS would be advantageous.
Main duties of the job You will be working as part of a team of staff who: Cover reception duties and modality booking desksdeal with referrals and booking patient appointments on the Computerised Radiology Information System (CRIS)deal with telephone enquiries from patients, GP's and the wider MDT teamscanning, filing, emailing and photocopying About us We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex.
Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.
We are one of the largest NHS organisations in England, employing more than 12,000 staff.
We pride ourselves on supporting our staff.
We offer a wide range of training and development opportunities, as well as flexible working options.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts.
Our Staff Health and Wellbeing programme offer a variety of services.
Our philosophy is thatTime Mattersto everyone.
Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic.
This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.
Find out about living and working here Job description Job responsibilities Please see attached job description and person specification for more detailed information about the role and responsibilities Person Specification Experience Essential Previous experience in an office environment Proven experience working on a reception, booking appointments, waiting list targets.
Competent keyboard skills to maintain a high quality, accurate and efficient service (keyboard/data entry) Experience of working with the general public Desirable Previous experience of working in NHS, Radiology or healthcare environment.
Knowledge of RTT 18 week pathways, 28 Day Faster Diagnostics Qualifications Essential GCSE Grade C standard or equivalent Maths and English.
Desirable NVQ2 in Customer Care ECDL or equivalent Knowledge Essential Competence in use of various computer software packages including Microsoft outlook and Word Able to demonstrate working knowledge of confidentiality issues Desirable Use of ESNEFT Hospital systems Use of CRIS Radiology system Understanding of basic medical terminology