Job summary This post is part of a professional multi-skilled team, working within the appointment booking, and ordering for the Community Nursing team within the Child Development Centre The key responsibilities of this role is the booking, of out-patient clinics and placing orders.
Liaise with consultants, junior medical staff, allied health professionals, nurses, medical secretaries, central records library and out-patient staff.
***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.
*** Main duties of the job Responsible for the booking of out-patient clinics, supporting the Community Nurses from an admin perspective.
Liaise with consultants, junior medical staff, allied health professionals, nurses, medical secretaries, central records library and out-patient staff.
Responsible to undertake the role of appointment officer for Allied Health Professionals, Nursing Staff, Consultant Paediatricians, Visiting Consultant Teams and their support staff.
The Community Paediatric Service Line is a busy team which provides a service to children within Plymouth and the surrounding area with a variety of health needs.
About us We are a people business - where every member of staff matters and can make a difference.
Patients are at the heart of everything we do.
Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care.
The Trust has great opportunities for career development in a highly progressive working environment.
We offer all of this in a vibrant, modern city with a historic reputation for adventure.
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If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100.
We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles.
Please contact the recruiting manager to discuss this prior to your application submission.
We commit to giving this full consideration in each case.
We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams.
It is sometimes necessary to close vacancies before the closing date.
If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Job description Job responsibilities 1.
Register new patients on iPMS (Information Patient Management System), ensuring double registration does not occur.
2.
Maintain out-patient follow-up waiting lists.
Ensure that all referrals are put onto iPMS following the guidelines set out in the Trusts Access Policy.
3.
Prepare hospital notes for clinics in line with Trust Waiting List and Directorate Policies.
4.
Invite new patients in chronological order for clinical outpatient sessions in conjunction with clinicians booking rules.
5.
Book follow-up appointments in chronological order for clinical outpatient sessions in conjunction with clinicians booking rules.
6.
Book follow-up appointments that have been requested by wards/medical secretaries in line with the follow-up waiting list procedures.
7.
As required, telephone patients with urgent/last minute appointments.
8.
Receive and deal with confidential telephone enquiries from patients.
Be able to handle patient complaints.
9.
Take appropriate actions when clinic capacity alters, cancellations, over-bookings etc.
10.
Notify appropriate out-patient staff of changes/cancellations to clinics.
11.
Follow procedures for: requesting case notes, organising contents of case notes, requesting and printing clinic attendance lists.
12.
Ensure all case notes arriving into and departing from the department are traced on iPMS.
13.
Reception for the out-patient clinics.
Book follow-up appointments when instructed to do so by the consultant or place on follow-up waiting list.
14.
To ensure there is adequate stationery and request supplies with relevant admin personnel.
15.
To assist the line manager in training other members of staff, as requested and able to cover opposing areas if requested by line manager.
16.
To carry out any other clerical duties as determined by the line manager.
17.
Work within the framework of the Trusts Waiting List Policy and Access Policy notifying the line manager of relevant issues in a timely manner.
Person Specification Qualifications Essential Educated to GCSE level 4-9 (A-C) in English and Maths NVQ Level 2 in relevant field Aptitude & Abilities Essential Good communication skills, written and verbal, with ability to demonstrate fluency, clarity and effectiveness at all levels Keyboard skills Accuracy Ability of work on own initiative but also as a member of a team demonstrating the ability to work unsupervised within stated guidelines Organisational skills Time management skills Desirable Understanding the Trust's waiting list policy within the work place Knowledge & Experience Essential Previous demonstrable experience within a similar role Desirable Previous demonstrable experience of working in a large clinical business.
Demonstrable experience in working with the general public Proven knowledge of iPM