Job summary To provide Admin support to the Clinic Coordinator team within the Bristol Eye HospitalAssisting of uploading e-RS referrals to Evolve for Triage and uploading documentsDealing with routine emails, from various mail boxes and support the Admin team with work.
Main duties of the job To support the triaging of referrals by liaising with key clinical staff, Manage patient communications both via telephone and through Trust systems to create letters, emails and text reminders To act as a point of contact for queries from clinical and non-clinical staff Liaise with clinical and non-clinical teams across the Trust and external organisations including via telephone and email Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate Communicate changes to clinics and appointments to patients as instructed, often at short notice About us University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England.
UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond.
As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact.
Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.
UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them.
Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description Job responsibilities For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person Specification Knowledge and Experience Essential Clerical / administrative experience, including filing and/or reception Previous NHS experience Previous Customer Service experience Experience of dealing with the public, both on the telephone and in person Experience of developing and maintaining professional working relationships Desirable Experience of using a Patient Administration System Knowledge of NHS RTT pathways Skills and Abilities Essential Effective and polite manner when dealing with people, both face to face and on the phone Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy Ability to work effectively in a busy team, adjust to change and motivate others Ability to work on your own, using your own initiative, if required Confidence to handle difficult conversations with patients, relatives and carers Effective organisational skills Good IT skills including Microsoft packages Attention to detail Desirable Working knowledge of outpatient policies and procedures Qualifications and Training Essential Good standard of general education GCSE's at grade C or above Microsoft office packages - Word, Excel and Outlook Desirable Administrative qualification or working towards NVQ level 2, or equivalent qualification or experience Aptitudes Essential A pride in the quality and accuracy of your work and attention to detail Co-operative, helpful and flexible attitude to work Genuine interest in the structure and work of the Trust Willingness to undertake training and develop additional skills Forward thinking, innovative and proactive approach to work Remain calm in stressful situations with strong resilience