POSITION: Lead Claims Handler (FTC - 6 months)
ASSIGNMENT NO: 28291
LOCATION: London
Purpose of the Job:
To provide a claims handling service to members who are the subject of a clinical negligence claim
Key Activities/Accountabilities:
Responsible for handling own caseload in accordance with Claims Handling Protocol Provide support for other members of the claims handling team & contribute to a positive team culture To investigate, quantify and negotiate claims Provide assistance & guidance to members during the claims handling process Maintain a good working knowledge of current technical & legal developments relevant to the work of the Claims Handling department Participate in educational activities & keep a record of training/educational activities Any other duties that are within the post holder's capabilities Qualifications & Experience:
Claims handling experience in clinical negligence or other relevant business area such as personal injury, general insurance or legal environment Job Related Competencies – knowledge, skills and attitude (personal, managerial and technical):
Personal/General:
Excellent oral & written communication Able to adapt & work under pressure, prioritising as necessary Supportive of other team members Technical:
Knowledge of Civil Procedure Rules Good negotiation skills Adherence to the Claims Handling Protocol Knowledge of IT systems, particularly in house (COMPASS & PROFILE) Keeps up to date with legislative changes & developing case law Key Outputs/Performance Measures:
Actively managing claims & maintaining case files in good order Ensuring case files are adequately reserved & reviewed in accordance with Claims Handling Protocol Compliance with Complaints Procedure Determination of indemnity coverage & adherence to protocol for referring coverage issues Contribute to project work within Claims Handling or other departments including writing at least one article per year for the Journal Control & minimise indemnity payments & defence costs Job Context:
This position requires the post holder to manage a portfolio of claims, using technical skills to achieve the optimum result on each case.
Adherence to legislative requirements & service standards is essential.
The post holder must be flexible, self-motivated & able to work as part of a
team.
To work within a team with claims handlers at various levels, providing support and assistance as required.
The post holder must be prepared to demonstrate a commitment to success by working the hours required to perform the job to the highest standard and showing maximum flexibility in availability for duties.