Job DescriptionAs our Claims Agent you will administer the processing of customer claims for lost and damaged parcels subsequently issuing financial settlements where applicable and appropriately communicating to customers when not.
You will manage customer interactions via telephone and email ensuring our customers expectations are always appropriately met.Key responsibilities of this role include: To validate new claim requests against clearly defined policies and issue claims forms to our customers where appropriateTo validate returned claim forms against clearly defined policies to establish if DPD are liable for loss and damage in transit issuing settlement or rejecting where appropriateManage customer interactions via telephone and email ensuring our customers expectations are always appropriately metComplete ad hoc tasks in relation to the above when appropriateQualificationsAbout YouYou will have proven and demonstrable experience of working in a fast paced customer service environmentYou will have strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customerYou will be polite and professional at all times and have a willingness to go the'extra mile' to exceed customer expectationsAbility to work as a team player and on your own initiativeExcellent administration skills with the ability to use Microsoft Office / GoogleprogrammesDemonstrate high levels of self-motivation and initiative to effectively problemsolve.Demonstrate the core DPD DNA values of Passion, Respect, Honesty,Flexibility, Caring and Accountability.Additional InformationAbout our BenefitsWe recognise that our people are at the heart of our business, without them we wouldn't be able to deliver our award-winning service to millions of customers across the country each day.
It's important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability.
To name but a few…Holiday tradingEnhanced maternity and paternity package Free life assurance of 4 x salary on joining the pension schemeHealth Kiosks visiting every locationVitality at WorkDiscounted shopping from 's of retailers including up to 5% off supermarket shoppingMilestone Days off to celebrate with your family and friends Free eye tests and support with the cost of glasses