Union Baptist Church High Wycombe, England, United Kingdom
Hours: 26.25 hours per week, with occasional out-of-hours working
Reports to: Operations manager
Summary of the role To ensure all the church's buildings (on our main site, and the manse) are used efficiently and to maximum effect to support the church's vision, mission, and values.
To ensure all building users experience excellent service.
To ensure the buildings are well maintained and the church meets its obligations on compliance issues.
To discharge these responsibilities in collaboration with church leadership, volunteers and administration and finance staff.
Managing the use of the buildings Running the booking system on ChurchSuite software for internal and external usersApplying the church's policies for who may rent the premises and the priorities for the buildings' useEnsuring rooms are clean, set up, catered, equipped, signposted and heated, in particular preparing the worship space for services, assisting as neededRecruiting and line managing volunteers or casual workers to staff reception or set up or pack down rooms as requiredLiaising with clients by phone, email or in personAdministering payments and refunds via finance staffManaging complaintsSupporting publicity and adjusting pricing as neededEnsuring food hygiene requirements are met by all building usersEnsuring that appropriate emergency procedures are in place and users of the building are informed or trainedOwning the organisation and training of volunteers and staff with safety responsibilities such as fire marshalsCarry out other reasonable duties that are asked of youTaking care of the buildings Recruiting and line managing a team of cleaners and a maintenance worker (all part-time) to maintain the buildingsKeeping time records for all managed staffIn collaboration with the maintenance volunteer team and property team:Handling short-term repair and maintenance issues and annually-scheduled routine actionsContributing to long-term maintenance and development plansMaintaining a knowledge of the buildings' fabric so that they can be kept in good conditionMaintaining a knowledge of the operation of the buildings' technical systems, such as heating, electrical, plumbing, CCTV, alarms and Wifi, and ensuring they are kept operationalMonitoring stocks and ordering janitorial supplies as neededManaging supplier, utility and maintenance contractsEnsuring the main building is locked and unlocked as requiredManaging the issuing of keys to the buildingsKeeping track of church equipmentTaking ownership of the administrative aspects of Health and Safety, conducting regular inspections, commissioning and documenting safety checks, enforcing relevant policies, and collaborating with the Health and Safety trusteeEnsuring the church's landlord responsibilities are met for relevant premisesEnsuring the adjacent pathway and land are kept clear and tidyMaintaining internal and external signageCarry out other reasonable duties that are asked of youPerson Specification: Church Centre manager To be methodical and a completer-finisherTo be flexible and a committed team playerTo be able to collaborate effectively with other staff and volunteersTo be able to relate well to church members (as volunteers and internal clients) and external clientsExperience, Knowledge and Qualifications - Essential Experience of line managementAwareness of health and safety regulationsExperience of a customer service environmentExperience, Knowledge and Qualifications - Desirable Experience of building managementExperience of a premises rental enterpriseExperience of working with volunteersUnderstanding of the church and charitable sectorAn understanding of the operation of building-related technical systemsLeadership skills, with the ability to encourage and enthuse team membersGood interpersonal skillsOrganisational skillsProblem-solving skillsThe ability to organise their own time and prioritise their workloadA knowledge of general maintenance and repair workTo be able and willing to undertake a range of manual duties, including the setting up and clearing away of furniture/equipment and ad-hoc cleaningComputer proficiencyGood oral and written communication skillsNumeracy, budget management and scheduling skillsAble to work in full compliance with UBC's safeguarding policy
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