Founded in 2018, The Dermatology Partnership is a growing group of private clinics who are trusted experts in dermatology. We transform peoples' lives by providing outstanding dermatology care.
This is an exciting opportunity for a full-time member to join our growing Central Administration Team.
The Central Administrator Team Member (CAT) is a key member of the Central Administration Team.
They are responsible for supporting the overall administrative function within clinics and company clinical support in general so that patients' needs are met quickly, professionally, and efficiently.
The CAT plays a crucial part in the day-to-day running of the clinic, alongside The Dermatology Partnership (TDP) Central Bookings team and clinic-based Reception Team.
The CAT's role is key in delivering an efficient and professional first-class patient experience.
It is expected that a CAT works from home but may, on rare occasions, be required to work at a clinic location to support A/L, Sickness, etc.
You may also be required to attend training and team-building events at our Head Office (OX25).
Therefore, we are looking for someone who is in close proximity and able to travel.
The role offered is on a full-time basis and the salary is 22-24k pro-rata depending on experience.
The role will involve but is not limited to: Overall responsibilities: • Clinic Inboxes • Appointments • Book Follow-up appointments and procedures/treatments as per Standard Operating Procedure from requests coming into inbox (for all clinics under the central admin team).
• Rescheduling patients and cancelling appointments from requests coming into inbox (for all clinics under the central admin team).
Financial & Billing • Taking Deposits for new Bookings from requests coming into inbox (for all clinics under the central admin team).
• Tabeo Processing • Taking payments and processing refunds for requests coming into inbox (for all clinics under the central admin team).
Administration • Managing Specimens as per Clinic Protocol to TDL and Unilab (Laboratories) and ensuring all are logged on return to the correct patient notes/supporting systems.
• Patient letters – undertaking all necessary admin to ensure patients' letters/results are shared with the referring doctor and/or GP via clinic protocol.
• Ensure an accurate audit trail around all patient documentation and communication.
All documentation via email such as referrals, hospital letters, results etc.
• All referrals (electronic or postal) are to be managed as per clinic protocol before contacting patients.
• Coordination as per the protocol of the clinic email – any given inbox going forward.
• Understanding of the internal referral process and adhering to it.
• MOHS - Set up, schedule and add Tech, Drs, Nurses/HCA • Chase labs/hospitals/pharmacies for results/reports/requesting slides postage/ requesting information.
• Single Mole check reports • Mole mapping reports • Chat messages (Teams) Ensure these are responded to and actioned, so all the team know (as in a response to action) within a timely manner.