We are currently recruiting a CCTV Supervisor to join our team in Rochdale.
As a CCTV Supervisor, you will supervise and co-ordinate duties required during the shift, including being the first point of contact for any issues and overseeing the effectiveness of CCTV Operators.
For this role you will be subject to Police Vetting (NPPV Level 2), please do not apply unless you believe you will pass this.
Hours: 40 hours per week (average) Week 1 - Days (Tuesday to Friday) Week 2 - Nights (Thursday to Sunday) Pay & Benefits £12.28 rising to £12.78 per hour after successful completion of probationary period.
Mandatory Training Programme - Completion Bonus Wagestream Employee Assistance Programme (EAP) Health Cash Plan ExcluSec Perks & Rewards Reporting To: Service Delivery Support Manager The Role: To act as the first point of contact in the Control Room in relation to shift duties and any issues that may arise, following the escalation process when necessary, reacting accordingly for any non-planned events To co-ordinate staff within the Control Room, ensuring that all tasks are fulfilled effectively and that all shift activities are planned accordingly To promptly request the attendance of external mobile response staff or emergency services, engaging in ongoing dialogue with them for the purposes of ensuring prompt remedy to the full satisfaction of the client.
Prepare process and produce redacted footage into a suitable format for Council officers to distribute following appropriate Subject Access Requests To receive all relevant communication from the customer and promptly circulate to the clients nominated representative.
To assist colleagues in the monitoring of CCTV cameras, taking actions as required including full operation of the camera's controls and the writing of witness statements.
To actively monitor a Police Airwaves radio, providing prompt and effective verbal communication with Greater Manchester Police.
To provide positive customer service when dealing with in person approaches by Police Officers or Responsible Council Officers, archiving CCTV footage as required and issuing evidential copies.
To provide an out of hours call handling service during low periods of call demand, using personal judgement and problem solving skills to initiate a thorough response as required.
To prioritise incoming calls on the Out of Hours Emergency Service telephone number, showing empathy to the caller and using effective communication skills to obtain and accurately record all relevant information.
To monitor the behaviour and staffing levels, identifying any underperformance or contract none compliance issues and bringing these to the prompt attention of the Service Delivery Support Manager.
To attend external training courses as required including but not limited to SIA public space CCTV monitoring and Police Airwaves radio communication.
To obtain an SIA public space CCTV license (renewable every 3 years) and undertake enhanced security vetting by Greater Manchester Police on an annual basis.
To review crime pattern analysis and engage in regular dialogue stakeholders agreed by the client that could include Greater Manchester Police, Registered Social Landlords, and Council teams for the purposes of ensuring an up to date knowledge of crime hotspots and an ability to monitor and respond to areas of greatest risk.
To carry out duties with full regard to company and council policy and procedures To operate in full compliance with the Data Protection and Human Rights Act, ensuring the safe storage and transmission of sensitive personal data.
To participate in effective shift handovers ensuring that staff taking over the shift are provided with all relevant information, including details of outstanding actions and jobs.
Assist and work proactively with Rochdale Council to ensure enhanced compliance with the Protection of Freedoms Act 2012 (PoAO) and the Surveillance Camera Code of Practice (SC Code) and any other statutory guidance.
To undertake such additional duties as are reasonably commensurate with the level of the post.
A SIA CCTV License is REQUIRED Ability to manage a team effectively is essential Experience of working in a similar environment is essential Excellent communication skills, both written and verbal is essential Excellent organisational skills is essential Excellent attention to detail is essential Ability to manage multiple tasks is essential Microsoft Office competence is essential The ability to work independently and as part of a team is essential Computer literacy and the ability to use various software systems An organised and methodical approach to working is essential Ability to manage time effectively and deal with conflicting priorities is essential Ability to be pro-active and use own initiative is essential The ability to work to deadline is essential Ability to remain calm under pressure is essential Please Note: If you do not meet the essential criteria for this role listed apply, please do not apply.
About ExcluSec ExcluSec are a privately owned, professional, reliable and accredited soft services provider based in Bolton who provide a range of tailored services to private individuals, charitable organisations and corporate clients throughout the North West and the UK.
ExcluSec are not just another 'service provider'.
Our services focus on delivering exceptional customer service and this ethos is cascaded to staff throughout all levels.
Employment with The ExcluSec Group is subject to satisfactory references and security screening in accordance with BS7858.
If successful, you will be required to complete a company induction prior commencing employment.
We offer a range of employee benefits including access to Wagestream - an app-based service that allows employees to draw down 50% of their earned wages.