Casual - Front of House Advisor | Penarth Legacy Leisure, established to support a national legacy following the Olympics, is a not for profit charitable organisation committed to providing a diverse and meaningful range of leisure and culture related activities for the local communities in which we serve. Aiming to deliver high quality services to our customers, the Company also prides itself on its exemplary health and safety record and commitment to staff.
The role of a Front of House Advisor is to promote and increase membership sales within the Centre, communicate directly with customers to build a stronger relationship and actively seek out new business opportunities. The Front of House Advisor will also assist in any administrative/reception duties required within the department.
The Front of House Advisor will focus day to day on the following tasks:
Actively promote membership packages within the centre in line with instructions from the Front of House Manager/Contract Sales Manager/Centre Manager Ability to meet and exceed daily call targets Assist in delivering the highest level of customer care, including meeting regularly with existing members to ensure the level of service is maintained Assist in the promotion and marketing of the centre, its services and facilities, which entails outreach in the surrounding areas Maximise new business conversion through effective sales closure Maximise cross-selling and up-selling opportunities through proactive initiatives Handle membership enquiries and bookings Cover the reception desk when required Undertake any other task/duties as may be reasonably required Qualifications: Ideally a sales background in a similar role and customer service experience, although training will be provided.
The personal characteristics below are a MUST for the applicant:
Friendly, well-presented with a positive attitude Available for ad-hoc shifts to cover holiday, sickness & events Confident, enthusiastic and self motivated Excellent communication skills with clear spoken and written English Professional telephone and interpersonal manner Good understanding of customer care Able to use own initiative, to follow procedures and work to deadlines Demonstrate good computer literacy skills Punctual Flexible with working patterns - early, late and weekend shifts are a must Aware of health and safety, equality and diversity in the workplace Ability to multitask Excellent organisational skills Willingness to acquire job related knowledge Welsh speaking is highly desirable What can Legacy Leisure offer you? Competitive salary Incremental annual leave Free gym membership for you and a nominated person Employee health cash plan Employee discount portal - discounts on travel bookings, high street vouchers, gift cards, cinema tickets, days out, leisure activities and your day to day spending Cycle to Work scheme Pension Scheme Company sick pay Career progression Training and development We are proud to be Equal Opportunity Employers that are committed to inclusion and diversity.
If you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment as interviews will be held throughout the process. Please note that if you have not received correspondence within 21 days then please assume your application has been unsuccessful on this occasion.
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