About the team: The case update team support the bank by taking inbound mortgage calls from intermediaries who require information with regards to post submission enquiries.
Our philosophy: Before you read on, we'd like you to know that we're committed to diversity and hope that our employee base reflects the diverse nature of our society.
To understand more, please follow: Our recruitment process can include telephone calls, virtual meetings via Webex and face to face meetings in one of our offices.
If you apply for one of our roles, we will be sure to ask you if you require any support with any of these stages.
What you will be doing: In this role you will have the opportunity to take post-application calls from mortgage intermediaries who require updates to their case in progress, resolving any queries they may have, taking card payments and issuing refunds whilst complying with PCI processes and deliver high standards of customer service at all times.
You will work within a small and supportive team with lots of opportunity for collaboration across teams.
You will report into the Sales Development function through the Broker Liaison Team Leader.
Your responsibilities will include… Supporting the Broker Journey by responding to case update queries from Brokers via all communication methods, always maintaining excellent customer service standards.
Receiving calls regarding case updates, provide information to the broker and deal with any queries that they have effectively and provide excellent customer service.
Updating intermediaries on the status of their client's applications; provide clear and concise communication as required and on a timely basis.
Dealing with calls and emails, to internal and external contacts on outcomes as required Taking card payments and issue refunds whilst complying with PCI processes.
Completing general administration duties and ad hoc tasks or projects as and when required.
In return for your commitment: Please use this link to see the fantastic benefits available at OSB: Could you be the one?
We are looking for talented individuals who have the experience and knowledge set out below: Previous experience in a customer service environment with a confident telephone manner.
A good standard of communication & listening skills is essential.
Time management and organisational skills are essential.
Basic knowledge of is knowledge of FCA requirements and Regulatory Framework relevant to a mortgage role is desirable.
What to do next: If this sounds like you, please apply now!
If shortlisted from your initial application we operate a personalised recruitment process.
Interviews are a two way street, we aim for them to be relevant and conversational to get the best out of you!
OSB Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally.
We embrace equal opportunities and are opposed to discrimination on any grounds.
As part of our public commitment to the Women in Finance Charter, we have introduced our own initiatives to attract, develop and advance senior women in our sector.
We don't stop there though, we have broadened our approach to encourage diversity and inclusion at all levels and in all roles.
Our leadership and Executive Committee are right behind us, to the extent that our Diversity Champions sit at Board level and on a monthly basis receive updates on our progress.
All applicants must have rights to work in the UK and be willing to undertake the relevant pre-employment screening checks should your application be successful.
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