About the RoleCase ManagerLocation: Tewkesbury or remoteStatus: Full-time or part-time available (min 3 days per week)Salary: £25-30kThis is an exciting and varied role supporting our Corporate clients in delivering health and wellbeing services to their employees.
You will deliver case management services to identify the reasons for ill health and injury and advise on the best course of action or treatment needed to reduce the risk of the employee being absent from work, or supporting them with returning to work as soon as possible.Job OpportunityKey ResponsibilitiesEstablish the current reason for ill health/injury and identify any underlying cause or contributory risk factorsTo be instrumental in the multidisciplinary assessment process by ensuring information is gained sufficient to assess: personal and occupational risk factorsTo effectively communicate to the employee, the multifactorial issues associated with the current episode of ill health/injury and how they can personally address the risk factors within their locus of controlWhere required access the most appropriate treatment intervention via the NHS or the private sector using the most effective method of funding applicable for the medical conditionTo help the customers line management/HR/Health and Safety managers understand the implications of the assessment, and make clear the recommendations and likelihood of success and any associated cost without breaching the ICO requirements (processing of sensitive personal data)Ensure customer satisfaction via regular and timely communications with ALL stakeholdersTo achieve the critical success factors within the various aspects of Case Management including: reduction in sickness absence; reduction in modified duties; minimisation of any cost of 3rd party suppliers including the costs within the Healthcare Plans; prompt return to normal duties or where appropriate alternative duties or exit from the business; case closure to be agreed when resolution complete.To maintain knowledge on ALL aspects of integrated health risk managementDemonstrate team work ethosDevelop and sustain relationships with both internal and external customers. Essential SkillsKey skills and experience:Knowledge of clinical and non-clinical care pathwaysUnderstands and demonstrates GDPR, DPA & ICO rules and guidelines relating to customersKnowledge of general occupational health and legal principles.How to effectively manage an integrated health approach to the prevention and management of workplace ill health/injuryCBT principles and motivational interviewing techniques are also a valuable skill for this roleAbility to use Microsoft office including Word, Excel, Outlook and PowerPointDemonstrate confident telephone skills using effective listening and empathy with employees and stakeholders, covering both inbound and outbound callsAdopt an investigatory approach to cases and demonstrate analytical and problem solving skillsQualifications:Qualified: physiotherapist, corrective exercise professional, counsellor, CBT practitioner, nutritionist, physiologist, nurse or other appropriately qualified professional.ORSport & Exercise professional or other similar professionalThis role would potentially suit someone who has worked as a Sports Therapist, Physiotherapist, Wellbeing Practitioner, Disability AssessorDE&IHCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnershipsBenefits25 days annual leaveYour birthday off6% company pension contributionBike to Work SchemeMedicash Health planEnhanced Maternity/Paternity/Adoption and Shared Parental leave2 voluntary days per yearLong Service AwardsEmployee Wellbeing SeminarsCPD opportunitiesProfessional memberships paid for (role dependent)