Care Navigator/Receptionist

Job summary Working as part of the Care Navigation/Reception team in a super busy environment.
Greeting patients, helping patients to make appointments, processing prescriptions, assist patients with any general enquiries.
Main duties of the job Answering the phoneWorking on front reception desk, meeting and greeting patientsBeing kind and compassionateProcessing repeat prescriptions About us Busy GP surgery in Leamington Spa.
We have recently moved into new premises, we are friendly group, committed to excellent patient care and put our patients first and at the heart of all we do for them.With a dedicated GP and Nursing team, fully supported by our Reception and Administration Teams.
Job description Job responsibilities Booking appointmentswith a variety of clinicians and Allied Health Professionals Processingregistrations Processingmedication requests Creating testrequest forms under instruction from clinicians while following Practiceprotocols Chaperone forclinicians when the HealthCare Assistant is not available Providingfront-of-house reception services to patients, checking in patients andanswering/resolving queries as needed both in-person and over the phone Dealing with inboundand outbound post as required Updating patientrecords as required Person Specification Experience Essential Although GP practice experience is preferred, it is not essential as full training will be given.
However, previous experience working in a customer facing role is essential.
Desirable Experience of working in a GP Practice is desirable.
Qualifications Essential GCSE grate A to C in English and Maths