Job summary We are a group of 7 GP practices across Suffolk and we are seeking to recruit an enthusiastic and flexible care navigator, with strong customer service skills, for our Oakfield Surgery site in Newmarket.
The vacancy is for between 20 - hours a week; however, this may be negotiable for the right candidate.
Flexibility is crucial to accommodate training, holidays and occasional sickness.
We offer a competitive salary and the option of joining the NHS pension scheme.
Main duties of the job Provide comprehensive administrative support for the general practice and to act as focal point for patients and staff.
Receive and assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors either in person or via the telephone.
Facilitate effective communication between patients and members of the healthcare community.
Handle patient complaints in accordance with practice protocols.
Provide an efficient and accurate support to the secretarial team, clinicians & patients.
About us SPC is an innovative partnership of Suffolk GP surgeries.
Doctors and practice staff share resources and work together to ensure patients continue to receive high quality healthcare.
Suffolk Primary Care is committed to a policy of equal opportunities in employment.
Applicants will ideally be fully vaccinated against Covid.
Oakfield Surgery supports in excess of 7,500 patients from a diverse range of backgrounds.
We have an established team with a strong focus on customer service and communication.
Benefits of working for SPC include: NHS pension scheme.
Life insurance.
Family benefits including an adult dependents pension and children's pension.
Ill health benefits.
Proper pay & cost of living benefits.
Eye care vouchers health service discounts.
Generous annual leave.
Enhanced maternity and paternity terms.
High street discounts through our own online portal.
Technology and homewares salary sacrifice schemes with Curry's and John Lewis.
Cycle to work salary sacrifice scheme.
Gym salary sacrifice scheme Job description Job responsibilities Ifyou would like to find out more information about this role, please see theattached job specification.
Person Specification Qualifications Essential None Experience Essential GP surgery experience.
Work calmly and professionally as part of a team with the ability to multi-task.
A strong command of written and spoken English with an excellent telephone manner.
Excellent verbal communication skills.
Good time management skills and the ability to follow protocols and or instruction and attention to detail.
Sensitivity to confidentiality issues and data protection.
Ability to work on initiative.
Ability to work under pressure.
Ability to work well with the members of the public.
Ability to work flexibly and to cover colleagues holiday / sickness periods.
Desirable SystmOne /AskmyGP/good IT skills.