Job summary A vacancy has arisen for a motivated and enthusiastic Band 2 to join the Primary Care Service Care Navigation Team.The role of Care Navigator is the first point of contact for patients and visitors when they attend or contact the practice therefore promoting a positive image of where you work is paramount.
Main duties of the job The candidate will need to have excellent communication and customer care skills, and will be responsible for ensuring that service users are in the right place at the right time signposting and re-directing if appropriate following care pathways.The post holder will be required to provide a high-quality and responsive customer care service to all patients and visitors and will be based within GP Practices and the Care Navigation Hub.
As the service operates 08:00-20:00, 365 days a year (inclusive of bank holidays), there is an expectation that you will support the delivery of the service, by changing bases/hours to cover annual leave and/or sickness, which can sometimes be at short notice.For more information, please contact Billie-Jean Weightman, Practice Admin Manager on 07593564484 or email on About us At CHCP, we're passionate about peopleand we know that you are too, that's why we're here isn't it?
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Job description Job responsibilities Please see the job description and person specification attached to this job advert for full details on the role.
Person Specification Qualifications Essential Level 2 in Business Administration or Customer Service or equivalent knowledge and experience Word processing to OCR 2 standard International Computer Driving License (ICDL) or able to demonstrate appropriate level of skill Knowledge Essential Knowledge of a range of routine administration procedures Knowledge of Microsoft Word Desirable Knowledge of other Microsoft packages Experience Essential Previous experience of working in an office environment and carrying out general officer procedures Desirable Experience of SystmOne functions Previous NHS experience Previous experience of working with general public