Pay Rate -Live Chat - £11.50, In-store - £13, Events - £15 Days – 2 days a week (potential for more depending on events, location, and availability) Hours – Chat - 5 – 8 hours / In-store – 6 hours / Event – Varies Locations – UK Nationwide Summary We are seeking a passionate and customer-centric individual to join our team as a face of an imaging and print brand.
As a Brand Representative and Live Chat Operator, you will play a pivotal role in providing exceptional customer support and assistance through in-person and real-time chat interactions as well as building relationships in-store.
Your excellent communication skills, knowledge of DSLR/Mirrorless cameras and print, problem-solving abilities, and commitment to delivering outstanding service will be instrumental in ensuring a positive experience.
Responsibilities Engage with customers via chat to provide prompt, polite, and informative support Maintain a deep understanding of the company's products, services, and policies to provide accurate and comprehensive assistance Effectively handle customer inquiries, resolve issues, and address concerns with empathy and professionalism Provide reports on chats you handle to give us a better insight into customer and query trends Train in-store staff to a level where they feel confident in demonstrating the brand's products and services when you are not around.
Key Requirements Proven experience as a Live Chat Operator or Customer Service Representative Exceptional written and verbal communication skills with a strong command of grammar and spelling Excellent problem-solving and decision-making abilities A genuine passion for photography, videography and/or print A customer-focused mindset with a genuine enthusiasm for providing outstanding service.
Adaptability, patience, and the ability to work independently and as part of a team A positive attitude and big personality.
Ability to learn quickly and a drive for self-development Valid Driving License with the ability to travel all over the country when required.
What does this role offer you?
Flexibility of shifts where possible.
A chance to work with a leading imaging and print brand.
An opportunity to be part of team that is passionate about photography.
About Us We are Big Picture, a leading marketing agency for tech brands with 25 years of experience working with leaders in the technology market.
For this role, we are seeking a passionate and knowledge individual to join our team as a Brand Representative and Live Chat Support Specialist for a leading imaging and print brand.
What are the next steps if you are successful with your application?
If your application is successful, then we will invite you to a screening call to get to know you and then an in-person interview.
Once all interviews have been conducted, we will let you know If you were successful and organise a training session before you start.