Job summary The Senior Call Handler role would be suitable for those with experience of service user contact, experience of or interest in management and training of staff, an excellent telephone manner, exemplary communication and leadership skills, thirst for learning, experience of and an aptitude for clinical systems, and a strong customer focus with an interest in service development.
Comprehensive training will be provided to the right candidate.The service offers: A single referral point for GPs and other professionalsA 24-hour telephone advice and support for people who use services and carers to be able to self-referMore responsive crisis services with improved experiences for people who use services, carers and professionals Our aim is to provide people with mental health issues access to the support they need at the right time, with positive outcomes.The service is 24/7 but as a call handler you will be working ashift pattern within our team based at the Avondale Unit at Royal Preston Hospital.Shift times and days are negotiable and can be discussed at interview Main duties of the job This role is for a driven, inspirational and motivational admin lead who will manage a high quality and highly efficient administrative workforce within the locality.
The post holder will be innovative and forward thinking.The post holder will be creative with an inclusive approach towards problem solving and service development.
About us Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area.
Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing.
We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks.
We encourage applicants to state clearly on their application forms this request and discuss these options at interview.For more information please visit our website via Lancashire & South Cumbria NHS FT Job description Job responsibilities Please see attached the job description and person specification for more information about this role.
Person Specification Qualifications Essential NVQ Level 4 in Business Administration, Customer Service or Leadership.
Demonstrable commitment to continuous personal development.
Knowledge Essential Knowledge and understanding of leadership skills.
Knowledge of a range of administrative procedures and practice underpinned by relevant theory.
Experience Essential Previous experience of successfully managing and motivating an administrative team Demonstrable success of achieving performance targets both individually and as part of a team.