Business Unit Director - Pre Litigated Credit Hire

Description Reporting to the Operations Director, the Business Unit Director is responsible for all elements of performance within the team, maintaining optimum resource levels and providing effective training, development and support to ensure all work carried out in the unit is processed at a high level of quality, with an engaged and motivated team where individuals are given every opportunity to maximise their potential.
Benefits: 25 Days Holiday (increases with service; buy/sell 3 days) Private Medical Insurance (Bupa; family cover option) Simply Health Care Cash Plan Death in Service Critical Illness Cover Income Protection (PH Pension Contribution (5% Employee / 3% Employer) Cycle to Work Scheme Tech Scheme Season Ticket Loan Car Parking Scheme Gym Flex Key Responsibilities Maintain headcount in line with budget whilst identifying opportunities to increase headcount above budget to maximise profitability.
Undertake monthly capacity forecasting to ensure the unit has the required resource to effectively manage the work in the unit in order to achieve agreed client and internal KPIs, liaising with client to agree any additional resource required.
Identifying opportunities to grow the unit to maximise profitability, successfully delivering the ROI through key technology enhancements through robotics, Forecasting and setting quarterly unit, team and individual KPI targets for discussion and agreement in order to achieve monthly client targets, whilst providing regular reporting of performance against target to the clients/stakeholders.
Engaging in weekly and monthly meetings with the client to discuss overall performance, operational and strategic issues.
Outlining and agreeing areas for improvement whilst supporting the client to implement any recommended change/s to ensure we remain the client's key strategic partner.
Continually reviewing current processes to ensure they remain the most efficient way of maintaining and delivering key client KPIs whilst looking for opportunities to improve the service provided.
Updating, agreeing and delivering new process to the unit where appropriate, and monitoring improvements.
Managing specific monitoring of overall spend performance against client and internal KPI targets / strategies to ensure we continue to provide market leading results.
Identifying trends and implementing improvement plans where appropriate.
Ensuring the unit has an appropriate audit function in place to monitor file handling and quality performance to support the delivery of all key client deliverables and maintaining a high level of quality.
Ensure the unit has a comprehensive and effective programme of training, development and supervision to support induction and career progression.
Ensure any complaints or IRFs are effectively managed by the Technical Manager in accordance with the firm's internal procedures.
Manage, analyse and present accurate management information to the client monthly, identifying opportunities for strategic litigation discussions with the client and or areas for improvement with the unit's performance.
Deliver a consistent and regular communication line with the operation team and across the unit ensuring regular team meetings, 1-2-1s, performance reviews and performance development discussions take place with all staff.
Engage with the client, the unit and other business unit / technical directors to discuss market and claimant behaviour, agree counter strategies and implement within the unit Continually share and discuss new behaviours and maintain a forum with all key stakeholders to ensure we remain the client's main strategic contributor.
Deliver an environment where high morale an engagement exists, where staff are encouraged to participate in improving morale and where success is celebrated as a team Act as a role model for the companies shared values whilst creating an environment where the unit embrace the values as part of their working day.
Build and maintain a strong relationship with all key client stakeholders to assist in influencing the operational management of the unit.
Act as a key client account contact for other divisions within the business, providing guidance and support where required Working Hours:   35 hours per week, Monday – Friday 9am – 5pm with 1 unpaid hour for lunch.
Skills, Knowledge and Expertise Experience of managing a fast-paced high volume multi-disciplined unit Experience of financial management of a cost centre Thorough understanding and practical experience of claims handling and claims management including budgeting and forecasting  The ability to inspire others to give of their best and foster career development The ability to analyse complex MI data, draw conclusions and set action plans for improvement The ability to build strong working relationships within and outside the business.
Effective complaint handling and claim quality analysis skills Ability to objectively review performance issues and deal with them effectively Ability to set clear direction for others High level of communication skills, written, verbal and listening Ability to remain calm under pressure Ability to foster team working and drive positive morale Ability to influence staff and upward management of client account managers and the operations director Adhere to the Keoghs Values Values:  Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;  We are connected  We are Dynamic We are Innovative  We succeed together  Benefits 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)  Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining.
Simply Health Care Cash Plan WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing  Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer  Cycle to Work Scheme* Tech Scheme* Season Ticket Loan* Gym Flex* Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets * after successfully completing probation We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.
We help our clients to manage risk, operate their core business processes, transform and grow.
We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.
Our global team of more than 6,500 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service.
Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.