Business Support Services Supervisor

Role Summary We're excited to offer a fantastic opportunity to lead our customer-focused Learner Support Services team.
As the operational lead, you'll manage a team that provides first-level support for all learning and development queries from colleagues across the Trust.
They will also play a key role in training administration, handling learning management system (LMS) queries, coordinating training events, and supporting funding applications for external learning.
Your team will be a vital part of the wider People Development and Education Service while embracing technology to make the customer experience smoother and more efficient.
This hybrid role offers flexibility, with the option to work from any of our Devon sites (Exeter, Barnstaple, or Bideford) and remotely from home.
However, some travel between Trust sites will be required, as your team work across all these locations.
About the Role For more information on the Job Description and Responsibilities please click the link below.
More detail about the roleWe're looking for a dynamic, customer-focused operational team leader to manage our Learner Support Services team.
This team plays a key role in administering learning through the Trust's LMS and providing support for various training and education centres of excellence, including clinical skills, practice education, leadership/management development, and funding for learning applications.
Your team will also help ensure the smooth running of training programs by managing room bookings, coordinating with training suppliers, preparing materials, and tracking attendance.
Additionally, you'll support our comprehensive induction programme, ensuring all new starters receive a warm welcome.
This role is essential in helping us create reports and dashboards to share valuable data with the wider Trust, showcasing the impact of our learning and development activities.
It's an exciting time as we explore digital solutions to improve the learning experience for everyone at the Trust.
The post holder will play a key role in supporting changes as part of the People Digital Transformation project and other ongoing initiatives, so experience leading change is important.
You'll also be responsible for developing, implementing, and maintaining processes that ensure smooth operations in our busy, evolving environment.
This includes monitoring the timeliness, consistency and quality of training data used in the collation of monthly compliance reports and ensuring the accurate recording of external learning funding applications that feed into monthly budget reports, divisional spend statements and, where required, submissions to external bodies.
You'll also work closely with other teams to resolve any issues quickly and prevent them from happening again.
The ideal candidate will have a solid understanding of LMS administration, be highly customer-focused, adaptable, and experienced in managing a team.
Working Pattern: hours per week,Flexible Interview Date: rd January 5 For further information please contact: Alexa Sanders, Head of Culture, Leadership and People Development via email an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential.
We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities.
We recognise the advantages of having a diverse workforce that reflects the communities we serve.
Preference will be given to staff with 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
About Us Stretching across Northern, Eastern and Mid Devon, we have a workforce of over , staff, making us the largest employer in Devon.
Our core services, which we provide to more than , people, cover more than 2, square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.
We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford).
Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people's own homes.
We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).
Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.
Our values are at the heart of everything we do, click here to find out more It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.
Benefits Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
If you are starting out in the NHS, you'll start with days paid annual leave (plus bank holidays), rising to days plus bank holidays.
You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
We will work together to maintain a culture that develops and supports you and your team.
This might include funding for a care certificate, a degree or leadership qualifications.
Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills.
Wherever you are heading in the NHS, we will help you get there.
Salary is not the only financial benefit You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.
You will also have access to other benefits including: National discount services such as the Blue Light Card and Health Service Discounts.
Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter Car lease schemes.
The NHS Pension scheme (one of the most generous and comprehensive in the UK).
Cycle to work scheme These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.